topic Re: Citizen Problem Reporter: Won't Load? in State & Local Government Questions

Citizen Problem Reporter: Won't Load?

Anonymous User — Wed, 01 Aug 2018 15:47:00 GMT

Hello all. I'm starting to look into using Citizen Problem Reporter with Cityworks. I'm trying to configure the app at the moment (I used the ArcGIS Solutions Deployment) but whenever I test pressing on "Submit a Report" I get a never ending loading screen. Is there a step that I may have missed or an option I need to check? I made sure that it was saved to the appropriate groups and can be edited. Thank you!

Re: Citizen Problem Reporter: Won't Load?

Anonymous User — Fri, 03 Aug 2018 12:58:07 GMT

Don't know what fixed it. Came in the next morning and the app was functioning correctly.

Re: Citizen Problem Reporter: Won't Load?

JosephD_Angelo2 — Mon, 25 Mar 2019 20:38:07 GMT

Hi Jennifer,

Did you wind up using Problem Reporter in tandem with Cityworks? How is it working out? Are you generating CW service requests directly from Reporter?

Re: Citizen Problem Reporter: Won't Load?

Anonymous User — Mon, 25 Mar 2019 20:56:05 GMT

Hello Joseph,

I actually got stuck with the web hooks and I haven't had time to address

the issue again. Unfortunately this means I haven't been able to test it.

Sincerely,

Jennifer

Re: Citizen Problem Reporter: Won't Load?

AriLukas — Thu, 23 Sep 2021 18:58:23 GMT

Hello Jennifer,

I realize this is quite an old post but I was wondering if you ever got Problem Reporter and Cityworks to work together and create Service Requests?

Best,

Ari