topic Re: Esri team members in Site Scan Manager Questions

Esri team members

Gisbert61 — Tue, 13 Dec 2022 11:48:36 GMT

HI, New Site Scan user here, we have just received the license and I wonder why I see four Esri Staff? Is this supposed to happen?

Thanks for your time.

Bert

Re: Esri team members

MariaLynch1 — Tue, 13 Dec 2022 17:25:27 GMT

Hello Bert!

Yes this is expected. The four Esri staff members appearing on the list are part of the new Customer Success team who have access to help with any Site Scan related questions. Feel free to reach out to any of us anytime! Please let us know if this helps or if you have any further questions.

Best,

Maria

Re: Esri team members

Gisbert61 — Tue, 11 Apr 2023 06:29:55 GMT

This project (drone flying) has all kinds of delays but the most recent problem is I do have serious trouble uploading the images.

Last week I flew and gathered 160+ images. I could see them on the iPad but got an error when trying to upload to sitescan cloud.

While being logged in as admin with an operator role.

Now I return to work and I can't even find the pictures in my sitescan flight. It's as if I didn't fly at all (I could find the images in a folder on the drone's SDcard so I didn't dream this 🙂

Also, browsing through the filesystem of the iPad I can see the folder with the pictures. Why don't they show up in sitescan flight then?

What am I doing wrong?

Kind regards,

Bert

Re: Esri team members

MariaLynch1 — Wed, 12 Apr 2023 22:32:26 GMT

Hello Bert!

Have you had any other issues uploading since?

Best,

Maria

Re: Esri team members

Gisbert61 — Wed, 03 May 2023 11:10:27 GMT

I'm still learning Maria 🙂

but i've managed to fly and import pictures from the drone's SDcard directly into the iPad using a cardreader and thus upload them to sitescan cloud.

Copying pictures from the drone to the iPad using sitescan on the iPad proved to be very, very slow and noisily.

Almost holidays now, I will be back 22th of May and we'll take it from there.

Bert