topic Guandalini PPK - Image upload error in Site Scan Manager Questions

Guandalini PPK - Image upload error

ekanazawa — Tue, 14 Dec 2021 17:58:34 GMT

We are trying to upload some ppks images on sitescan but we are having the error bellow

I attached some images to test, someone can help me?

Re: Upload Images Error

NicoBonnafoux — Mon, 06 Dec 2021 16:56:32 GMT

Hi @ekanazawa,

Can you please describe what was done to these images after being retrieved from the drone?

I'm able to replicate the issue you describe on Site Scan Manager, but my Mac's default image viewer is also unable to display the images you shared.

Re: Upload Images Error

ekanazawa — Mon, 06 Dec 2021 20:04:08 GMT

Hi @NicoBonnafoux ,

After retrieved images from drone, my client is using "GUANDALINI PPK" software (https://www.guandalinibr.com/produto/guandalini-ppk/) to add the metadata.

On windows I can open both images in default viewer.

Re: Upload Images Error

NicoBonnafoux — Mon, 13 Dec 2021 18:45:41 GMT

Our teams have confirmed that the PPK software used is corrupting the images. There is a extraneous 0x0A byte after the APP1 XMP segment where the next segment should begin. That's an ASCII newline character, so it looks like they have a newline at the end of the XMP but forget to count it in the length. This is why the images can't be uploaded to Site Scan Manager.

I'd encourage you to provide this feedback to Guandilini PPK because this needs to be fixed on their end.

Re: Upload Images Error

ekanazawaemk — Mon, 13 Dec 2021 18:52:56 GMT

Hi @NicoBonnafoux ,

Thank you for the informations. I received from the end the original images and I was able to upload and process 2D and 3D scenes.

I will provide this feedback to Guandilini PPK to be fixed.