Cached Tiles - Gaps at certain scales

EBrayshaw — Fri, 16 Jun 2023 08:45:27 GMT

Hi all - previously posted on another board but just seen this one exists! Wondering if anyone can help me with this.

I've got a load of Digital Terrain Models that I'm working with to upload an elevation layer on to our Enterprise account. On Pro, I make a mosaic dataset, cache it, and upload as a tile package following this workflow Share a tile package—ArcGIS Pro | Documentation .

It is all successful until I bring it up on the scene viewer and there are tiles that just don't appear. They're not missing data as they appear in other zoom ranges. But obviously having a big chunk just not there is not ideal! I've noticed in the tile status they're not 100% complete - how do we get it to be 100% for all? (All fine on Pro) (Images below).

I've looked at this post Solved: Publishing Tiles from Tile Package Often does not ... - Esri Community and uploaded the tile package as a tpk instead of tpkx but problem seems to be worse!

If anyone has any ideas would be appreciated! Thanks

Re: Cached Tiles - Gaps at certain scales

VeronikaLanders — Wed, 21 Jun 2023 16:20:44 GMT

Hi there,

could you open an official support request or send me a direct message? We likely need to investigate your specific data and workflow to understand what is going on. As you mention Enterprise I guess you cannot share the service publicly.

Thanks,
Veronika

topic Cached Tiles - Gaps at certain scales in Scene Viewer Questions

Cached Tiles - Gaps at certain scales

Re: Cached Tiles - Gaps at certain scales