October Update: Cannot add 3D tile layer in scene viewer

Osurac38 — Sat, 25 Oct 2025 05:03:28 GMT

Hi,

Prior to the recent October update I was able to upload a 3D tiles .3tz file to "My Content" and a service was automatically created. Then I could go to scene viewer and browse to my content and add the layer to the scene. It would then automatically zoom to the new content and I could see it. Now the same thing does not work.

Steps to reproduce:

Go to "My Content"
Click on "New Item"
Click "3D Layer"
Click "Mesh Layer"
Click Next
Upload .3tz file
Select "Add and create hosted mesh layer"
Click Next
Click Save
Open Scene Viewer
Select a base map of Imagery
Click on the + Icon on the upper left
Go to Browse Layers
Click on the Add button for the layer
An error popup box shows "<layer name> cannot be added Error loading root tile"

Here is the .3tz file I am using, and used to work before the October update:

https://drive.google.com/file/d/1quSFYFhS4zcs8V_zsjthaB3iryZ9wsFo/view?usp=sharing

Don't know if this helps but this is what I see in the browser console, "Token Required" maybe is the problem?

details:

getAllHeaders: ()=>Array.from(r.headers)
getHeader: u=>r.headers.get(u)
httpStatus: 499
messageCode: undefined
messages: null
raw: {code: 499, message: 'Token Required.', details: null}
requestOptions: {query: {…}, responseType: 'array-buffer', authMode: 'anonymous', signal: AbortSignal}
ssl: false
subCode: undefined
url: "https://tiles.arcgis.com/tiles/Iz2OeJnjhtzdQ6bl/arcgis/rest/services/works_reveal_loveland/3DTilesServer/tileset.json"
[[Prototype]]: Object

message: "Token Required."
name: "request:server"

Re: October Update: Cannot add 3D tile layer in scene viewer

dani — Tue, 28 Oct 2025 13:26:10 GMT

Hi,

Thank you for reporting this; the issue has been addressed and the fix should be available in the next update (later today or tomorrow).

Thanks,

Dani

Re: October Update: Cannot add 3D tile layer in scene viewer

Osurac38 — Mon, 03 Nov 2025 18:58:55 GMT

Hi Dani,

Thanks for the reply. I verified it works now today!

Thank you!

topic Re: October Update: Cannot add 3D tile layer in scene viewer in Scene Viewer Questions

October Update: Cannot add 3D tile layer in scene viewer

Re: October Update: Cannot add 3D tile layer in scene viewer

Re: October Update: Cannot add 3D tile layer in scene viewer