topic Re: ExportToJPEG crash with error on ArcGIS Server python in Python Questions

ExportToJPEG crash with error on ArcGIS Server python

mgeom — Wed, 30 Oct 2024 13:18:48 GMT

Hello,
I'm trying to export a JPEG with a geoprocessing task running on an Arcgis server.
The ExportToJPEG line of code crashes with an error with ArcGIS Server python, but works fine with local ArcGIS Pro python.
I can't figure out what's wrong.
Here is the error:

Job Messages:

esriJobMessageTypeInformative: Submitted.
esriJobMessageTypeInformative: Executing...
esriJobMessageTypeError: Failed.
esriJobMessageTypeInformative: java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.RuntimeException: com.esri.arcgis.discovery.admin.rediscovery.util.ArcGISServiceException: Impossible de traiter la requête.

Here's a simple code test I did, it crashes at the last line:

import arcpy aprx = arcpy.mp.ArcGISProject(r"D:\path\myAPRX.aprx") layout = aprx.listLayouts('layout_name')[0] mf = layout.listElements('MAPFRAME_ELEMENT', '*')[0] extent = arcpy.Extent(446998.96875, 214866.71875, 446579.875, 215163.046875) mf.camera.setExtent(extent) mf.exportToPDF('path\out.jpg')

Re: ExportToJPEG crash with error on ArcGIS Server python

CodyPatterson — Wed, 30 Oct 2024 13:27:45 GMT

Hey @mgeom

I'm wondering if you're using exportToPDF when you mean to use exportToJPEG:

Edit: Here is a link of someone else doing similar: https://community.esri.com/t5/arcgis-pro-questions/python-script-to-export-layout-to-jpg/td-p/1114506

Cody

Re: ExportToJPEG crash with error on ArcGIS Server python

mgeom — Wed, 30 Oct 2024 13:35:14 GMT

Hello,
Thank you for your quick feedback.

I made a small error in the code. But yes, I would like to export a jpg with ExportToJPEG

Re: ExportToJPEG crash with error on ArcGIS Server python

mgeom — Wed, 30 Oct 2024 13:43:57 GMT

Hello,
Thank you for your quick feedback.

I made a small error in the code. But yes, I would like to export a jpg with ExportToJPEG

Re: ExportToJPEG crash with error on ArcGIS Server python

mgeom — Thu, 07 Nov 2024 13:51:43 GMT

Any help please ?

It always chrashes at this level with error :

java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.RuntimeException: com.esri.arcgis.discovery.admin.rediscovery.util.ArcGISServiceException: Unable to process request.

mf.exportToJPEG('path\out.jpg')

Thanks

Re: ExportToJPEG crash with error on ArcGIS Server python

CodyPatterson — Thu, 07 Nov 2024 21:45:30 GMT

Hey @mgeom

Sorry for the late response, could you try something like this:

mf.exportToJPEG('path\\out.jpg')

Where the \ is escaped?

Cody

Re: ExportToJPEG crash with error on ArcGIS Server python

mgeom — Fri, 08 Nov 2024 13:10:25 GMT

Hello @CodyPatterson

Thank you for your answer

But it still doesn't work

I don't understand the origin of the error

Re: ExportToJPEG crash with error on ArcGIS Server python

CodyPatterson — Fri, 08 Nov 2024 13:16:05 GMT

Hey @mgeom

Hmm that is quite strange, the error that mentions java is typically related to a java function failure which could be caused by really anything it doesn't like. Since the error is extremely non-descriptive, it is nearly impossible to tell what could be causing it.

A final thing I would try, is set your ArcGIS Server logging to info, and attempt to run the script again, when it errors out in this manner, attempt to observe the ArcGIS Server logs to see if there is anything of description there. If so, please attach a screenshot as I believe that a function on there may be failing.

Past this, I would recommend reaching out to ESRI support, as a larger problem may be present.

Cody

Re: ExportToJPEG crash with error on ArcGIS Server python

mgeom — Fri, 08 Nov 2024 13:44:40 GMT

I set the log level to 'info' as you indicate, but it doesn't give me much infos in the logs, just very vague information

I will create a ticket at esri as you say

Thank you very much for your help

Re: ExportToJPEG crash with error on ArcGIS Server python

mgeom — Fri, 08 Nov 2024 13:45:09 GMT

I set the log level to 'info' as you indicate, but it doesn't give me much infos in the logs, just very vague information

I will create a ticket at esri as you say

Thank you very much for your help

Re: ExportToJPEG crash with error on ArcGIS Server python

MatthewDriscoll — Tue, 19 Nov 2024 16:32:41 GMT

I would triple check all your paths. I ran this on both 2.x and 3.x and it ran with no issue. The only difference is I did it inside pro and used CURRENT for my path.

Re: ExportToJPEG crash with error on ArcGIS Server python

West-d-gis — Fri, 10 Jan 2025 23:11:24 GMT

Was this ever solved? I'm running into a similar issue and would like to know what was discovered.

Re: ExportToJPEG crash with error on ArcGIS Server python

JoshuaGray — Thu, 16 Jan 2025 22:10:24 GMT

I am having the same issue, same error with a GP service that exports a map series. Anyone been able to find a solution?

Re: ExportToJPEG crash with error on ArcGIS Server python

MatthewDriscoll — Fri, 17 Jan 2025 14:26:17 GMT

What version of Pro are you using? I think in 2.x you cannot export a map series to .jpg, but in 3.x you can.

Re: ExportToJPEG crash with error on ArcGIS Server python

GeorgetaPopa10 — Mon, 03 Mar 2025 18:49:58 GMT

Hi,

did you find a solution? what was it? I have same error after upgrading arcgis server ..worked fine before.

Thank you,

Georgeta

Re: ExportToJPEG crash with error on ArcGIS Server python

mgeom — Thu, 06 Mar 2025 06:44:12 GMT

Hello,

No, it still doesn't work! I contacted esri support, but the topic is still pending.

What are your previous and current versions of ArcGIS Server ? In which environment are you? single machine or cluster?

Thanks !

Re: ExportToJPEG crash with error on ArcGIS Server python

ShawnShao1 — Sat, 15 Mar 2025 03:00:03 GMT

I'm experiencing the same issue. I published a geoprocessing service that uses layout.exportToPDF, but it fails at the exportToPDF line. I also tried switching to exportToPNG and exportToJPEG, but the issue persists. Below are the job messages I encountered:

esriJobMessageTypeInformative: Submitted.
esriJobMessageTypeInformative: Executing...
esriJobMessageTypeError: Failed.
esriJobMessageTypeInformative: java.lang.RuntimeException: java.util.concurrent.ExecutionException: java.lang.RuntimeException: com.esri.arcgis.discovery.admin.rediscovery.util.ArcGISServiceException: Could not service request.

Re: ExportToJPEG crash with error on ArcGIS Server python

SunnySanders — Fri, 25 Apr 2025 14:24:24 GMT

We contacted ESRI Support Services with this issue and they had a fix that worked for us! Our affected servers had updated to VMWare Tools 12.5.0, and that version caused the issue. We upgraded to 12.5.1 and that took care of it, though downgrading is apparently also an option.

https://support.vertigis.com/hc/en-us/articles/22271790365074-Updating-VMWare-Tools-to-v12-5-0-may-cause-issues-with-SOEs-in-ArcGIS-Server

Hope everyone has the same luck with it!