Service Support Email for Citizen Problem Reporter not working after configured.

JeffreySteele — Wed, 25 Nov 2020 17:31:35 GMT

When I run the script below I receive the following error any help you can give me would be greatly appreciated. I am very new to this portion of ESRI. Thank you!

Traceback (most recent call last):
File "C:\ServiceSupport\send_email.py", line 99, in <module>
to_addresses[:] = (value for value in to_addresses if value != '' and value != '#')
TypeError: 'str' object does not support item assignment
>>>

from email.mime.multipart import MIMEMultipart

from email.mime.text import MIMEText

import smtplib, sys

class EmailServer(object):

def __init__(self, smtp_server, smtp_username=None, smtp_password=None, use_tls=False):

self._server = smtplib.SMTP(smtp_server)

if use_tls:

self._server.starttls()

self._server.ehlo()

if smtp_username and smtp_password:

self._server.esmtp_features['auth'] = 'LOGIN'

self._server.login(smtp_username, smtp_password)

def __enter__(self):

return self

def send(self, from_address="", reply_to="", to_addresses=[], cc_addresses=[], bcc_addresses=[], subject="", email_body=""):

msg = MIMEMultipart()

msg['from'] = from_address

if reply_to != "":

msg['reply-to'] = reply_to

if len(to_addresses) > 0:

msg['to'] = ", ".join(to_addresses)

if len(cc_addresses) > 0:

msg['cc'] = ", ".join(cc_addresses)

msg['subject'] = subject

msg.attach(MIMEText(email_body, 'html'))

recipients = to_addresses + cc_addresses + bcc_addresses

if ('') in recipients:

recipients.remove('')

if len(recipients) == 0:

raise Exception("You must provide at least one e-mail recipient")

self._server.sendmail(from_address, recipients, msg.as_string())

def __exit__(self, exc_type, exc_value, traceback):

self._server.quit()

def _add_warning(message):

try:

import arcpy

arcpy.AddWarning(message)

except ImportError:

print(message)

def _set_result(index, value):

try:

import arcpy

arcpy.SetParameter(index, value)

except ImportError:

pass

if __name__ == "__main__":

smtp_server = 'smtp.****.*********.**.gov'

smtp_username = '***@.****.*********.**.gov'

smtp_password = '********'

use_tls = 'smtp.****.*********.**.gov'

from_address = '***@.****.*********.**.gov'

reply_to = '***@.****.*********.**.gov'

to_addresses = '***@.****.*********.**.gov'

cc_addresses ='***@.****.*********.**.gov'

subject = 'You have a New Inquiry'

email_body = '*:\***********\internal_email_template2.html'

smtp_server = 'smtp.****.*********.**.gov'

smtp_username = '***@.****.*********.**.gov'

smtp_password = '********'

use_tls = 'smtp.****.*********.**.gov'

from_address = '***@.****.*********.**.gov'

reply_to = '***@.****.*********.**.gov'

to_addresses = '***@.****.*********.**.gov'

cc_addresses ='***@.****.*********.**.gov'

subject = 'Thank you for your Report'

email_body = '*:\***********\user_email_template2.html'

# Remove empty strings from addresses

to_addresses[:] = (value for value in to_addresses if value != '' and value != '#')

cc_addresses[:] = (value for value in cc_addresses if value != '' and value != '#')

bcc_addresses[:] = (value for value in bcc_addresses if value != '' and value != '#')

all_addresses = to_addresses + cc_addresses + bcc_addresses

try:

with EmailServer(smtp_server, smtp_username, smtp_password, use_tls) as email_server:

email_server.send(from_address, reply_to, to_addresses, cc_addresses, bcc_addresses, subject, email_body)

_set_result(11, True)

except Exception as e:

_add_warning("Failed to send e-mail. {0}".format(str(e)))

_set_result(11, False)

Re: Service Support Email for Citizen Problem Reporter not working after configured.

RandyBurton — Wed, 25 Nov 2020 23:22:43 GMT

The error indicates that to_addresses is a string value, but the line of code is expecting to process a list.

>>> to_addresses = ['one@somewhere.gov', 'two@somewhere.gov', '', '#' ] >>> to_addresses[:] = (value for value in to_addresses if value != '' and value != '#') >>> to_addresses ['one@somewhere.gov', 'two@somewhere.gov']

Per the line of code, empty values and '#' will be removed from the list.

It also looks like you are setting up to process two email messages in your lines of code after __name__ == __main__. But you are just resetting the variables to new values, so only the last value will actually be used. Since bcc_addresses is not defined, this will also cause an error.

topic Service Support Email for Citizen Problem Reporter not working after configured. in Python Questions

Service Support Email for Citizen Problem Reporter not working after configured.

Re: Service Support Email for Citizen Problem Reporter not working after configured.