topic Re: Server Manager Log questions in Publishing and Managing Services Questions

Server Manager Log questions

HeatherHamilton — Thu, 18 Feb 2021 16:47:06 GMT

Hello!

I am checking the server manager log to help diagnose server issues. In my watching, I have noticed a couple Severe errors that I cannot find help with addressing.

We are on 10.8.

Message:

Exception in Put(): 31152 Put exception: the client id 31152 already has a value Attendance/MiddleAttendance_2021_2022.MapServer31152 checked out.

Code: 393939

Method Name:

DynamicServiceCache::GetService

I also receive the same code/method name with an Exception in Get().

Then it will follow with warnings and severe for the "System/DynamicMappingHost.MapServer"/Error code: 8001

Any help will be greatly appreciated!!

Heather.

Re: Server Manager Log questions

HenryLindemann — Fri, 19 Feb 2021 05:58:47 GMT

Hi @HeatherHamilton,

So a put command is where you write data to a attribute, so it is saying that it can not edit the attribute because some one else is working with it, I think this will occur in a versioned database.

Kind Regards

Henry

Re: Server Manager Log questions

HeatherHamilton — Tue, 23 Feb 2021 14:40:09 GMT

Thank you!!

Re: Server Manager Log questions

SarahLafaire — Fri, 12 Mar 2021 14:38:29 GMT

Hi @HenryLindemann

I see the exact same errors in my log files. But I also get a message that the layer is not versioned:

"supportsOidReservation = false; Layer: NstBeskyttedeKulturspor_flade. It is not registered as branch versioned or is not connected to a branch versioned workspace."

Do you know why one service gets to "check out" another one, as this is how I understand the Get() error, after which i also receive the above mentioned Put() and 8001 error.

Exception in Get(): _GetItemIterator exception: client id 48308 is trying to check out autonom/NstBeskyttedeKulturspor_flade.MapServer but it already checked out ekstern/BiologiskeAnbefalingerKU_AU.MapServer48308

I hope you can point me in the right direction.

Best regards

Sarah

Re: Server Manager Log questions

Olivit — Mon, 20 Sep 2021 15:39:56 GMT

Hi,

we have the same issue here.

Any news about this problem?

Regards

Oliviero

Re: Server Manager Log questions

Amanda__Huber — Thu, 17 Feb 2022 21:03:25 GMT

Our organization is also seeing this issue. Has anyone found a resolution?

Re: Server Manager Log questions

AdamMiller4 — Tue, 15 Mar 2022 15:19:05 GMT

Our organization is also receiving this error on our 10.9.1 deployment on a map service. This seems to coincide with all of the layers disappearing from that service.

Re: Server Manager Log questions

Anonymous User — Fri, 20 May 2022 22:38:58 GMT

Anyone find a solution to this? I, too, am seeing these errors. I am able to edit data and sync back but these errors keep coming up.

Re: Server Manager Log questions

HeatherHamilton — Mon, 23 May 2022 12:56:18 GMT

Hi all! This never got resolved. The best I can tell you is that I worked with ESRI and upgraded from 10.8.0 to 10.8.1. This has helped with the performance....

Re: Server Manager Log questions

Anonymous User — Mon, 23 May 2022 16:55:02 GMT

Thank you!
I'm on 10.9.1 and am still having these errors. The performance is just OK.

Re: Server Manager Log questions

Joel_Lopez — Tue, 02 Aug 2022 13:28:32 GMT

Hi Everyone, coming across a similar error. Does this have to do with shared instances? In our case, the error is saying that map service A (tied to database A and in its own folder on ArcGIS Server) cannot be checked out because map service B (tied to database B and in its own folder on ArcGIS Server) is already checked out.
We have 254 map services, most of them published as shared instances.

Errors

Exception in Get(): _GetItemIterator exception: client id 19972 is trying to check out FolderA/MapServiceA.MapServer but it already checked out FolderB/MapServiceB.MapServer19972

Service instance activation failed in 'System/DynamicMappingHost.MapServer'. AutomationException: 0x80004005 - Unspecified error

Re: Server Manager Log questions

Anonymous User — Mon, 15 Aug 2022 17:13:38 GMT

I'm seeing this also. I wonder if it is tied to Shared Instances somehow. The 2 feature services mine are referencing have nothing to do with each other. I'll have to call Esri Tech support.

Re: Server Manager Log questions

ahargreaves_FW — Fri, 17 Feb 2023 15:38:57 GMT

Ditto on 10.9.1.

This is causing Fieldmaps to crash repeatedly for field staff.

@Anonymous User did you learn anything from tech support?

Re: Server Manager Log questions

Anonymous User — Fri, 17 Feb 2023 15:59:02 GMT

@ahargreaves_FW sorry, I never called them back in August. I saw a lot of error messages and poor performance from Shared Instances so the feature services that had high demand I changed to Dedicated Instances and haven't had any problems since. Check how many cores you have and are licensed for with ArcGIS Server and how much your server can handle - that was also part of our problem.

Re: Server Manager Log questions

AdrianMarsden — Thu, 21 Sep 2023 14:42:42 GMT

yep - we're getting the 'but it already checked out' warning - plus a few crashes - we've just gone live with Pro generated services so they are defaulting into the Shared Pool - whilst I get the theory, I;m not sure of it in practice

A question: The Shared pool seems to have an Idle Time out defaulting (and unchangeable) to 30 minutes - if no hits are made to any of the services in the Shared Pool in that time does the whole pool go to sleep and therefore takes a long time to restart properly when a request is made?