topic Re: Service publishing - error 001972 in Publishing and Managing Services Questions

Service publishing - error 001972

Anonymous User — Wed, 29 Jul 2020 19:26:15 GMT

I am trying to publish a service and get the following error:

ERROR 001972: Unable to create service: ERROR: code:403, Failed to compute the privilege for the user 'null'. Error creating object to be cached for key='get-user-null', Reason: null, Access to this resource is forbidden, regardless of authorization. ERROR 001369: Failed to create the service. Failed to execute (Publish Service Definition). Failed.

We are on ArcGIS Server 10.7.1 and I could previously publish services.
I would appreciate any help! Thanks

Re: Service publishing - error 001972

Tony_J_Van_Der_Wielen — Mon, 14 Sep 2020 15:13:23 GMT

We are also having this issue. Were you able to reslove this?

Re: Service publishing - error 001972

TrinaNair — Fri, 19 Mar 2021 19:03:52 GMT

Also having this issue.

Re: Service publishing - error 001972

AndersLendrup — Wed, 21 Apr 2021 06:33:40 GMT

We are also having this issue. Publishing worked fine until a few weeks ago.

Re: Service publishing - error 001972

SuryaKant1 — Thu, 11 Nov 2021 09:29:48 GMT

Hello, we are also facing the same issue on ArcGIS Server 10.7. Any update or workaround to solve it?

Re: Service publishing - error 001972

SuryaKant1 — Fri, 12 Nov 2021 05:35:15 GMT

@Anonymous User @Tony_J_Van_Der_Wielen @TrinaNair @AndersLendrup

I had the same issue while I was trying to publish a GP service and this is how I resolved it.

It seems Publisher role is not allowed to publish GP Services after version 10.4. document link: https://enterprise.arcgis.com/en/server/latest/administer/windows/publisher-role-support-in-manager.htm

To add the permission for publishers, you need to follow this doc:

https://enterprise.arcgis.com/en/server/10.7/administer/windows/change-geoprocessing-service-and-service-extension-publishing-privileges.htm

Re: Service publishing - error 001972

Robertson_Katherine — Fri, 26 May 2023 13:44:09 GMT

I am getting this error even though I'm logging in with an administrator role. We recently upgraded this server to 10.9.1. Our other servers are 10.7.1 and publishing works as always on all of them.

Re: Service publishing - error 001972

Zartico-GIS — Mon, 11 Sep 2023 21:18:36 GMT

@Robertson_Katherine did you find a solution here? having same issue as administrator

Re: Service publishing - error 001972

Robertson_Katherine — Tue, 12 Sep 2023 11:46:41 GMT

It definitely has something to do with active directory security settings, but I haven't been able to get much troubleshooting help from our IT department. I have RDP access to a server from which I can publish successfully, but have not yet figured out why. Gotta love that IT mentality of "tell us exactly how to fix it but don't ask for the access needed to figure out exactly how to fix it".

Re: Service publishing - error 001972

Zartico-GIS — Tue, 12 Sep 2023 17:09:43 GMT

@Robertson_Katherine I read somewhere that upgrading to 11.1 should fix this problem in some cases. What version are you on? I'm on 11.

Re: Service publishing - error 001972

BriellaVest14 — Fri, 26 Jul 2024 20:10:53 GMT

@Zartico-GIS late but, do you remember where you read this?