topic Re: Unable to Install Operations Dashboard in Public Safety Questions

Unable to Install Operations Dashboard

Anonymous User — Mon, 17 Mar 2014 18:53:10 GMT

Original User: megan.foster

I have peeled through these threads and have found many people who are having trouble with uninstall/re-install but it seems I am having the same issue on the first attempt of downloading the operations dashboard. Just to try it I cleared my App data 2.0 folder but the result is still the same. I have looked into the system requirements and am trying to dowload the dashboard using this link http://www.arcgis.com/home/item.html?id=ba47e0bf6cb84a6e9f77e9caf86b88eb

When it opens I am getting an error message that says: [ATTACH=CONFIG]32251[/ATTACH]

I am at a loss for why this is not downloading.

Re: Unable to Install Operations Dashboard

TifPun — Fri, 21 Mar 2014 20:56:46 GMT

Hello Megan,

When you click on the "Details..." button in the Cannot Start Application window, a text file will open with the details of the error. Could you please copy the text over here so we can get more information?

Also, it would be helpful if you could let us know what OS version your machine is using, and whether .Net 4.5 or above has been installed in your machine.

Thanks

Tif

Re: Unable to Install Operations Dashboard

Anonymous User — Tue, 22 Apr 2014 18:46:19 GMT

Original User: seferg

Hi Tif -

I'm attaching my text log as well... having the exact same issues with the install. The install runs until about 99% completion then bombs out with the same error message to contact the application vendor.

thanks,
Scott