topic Re: Unable to load Oriented Imagery in Map Viewer/Indoors in Oriented Imagery Questions

Unable to load Oriented Imagery in Map Viewer/Indoors

BirkSlipersæter1 — Tue, 01 Oct 2024 17:24:18 GMT

Greetings. I'm trying to add indoor photos to Oriented Imagery in ArcGIS Online. The images are 360-degree .jpgs that are taken indoors.

I've used the tutorial and the tools available in Pro, using the OI Toolbox (https://pro.arcgis.com/en/pro-app/latest/tool-reference/oriented-imagery/an-overview-of-the-oriented-imagery-toolbox.htm). When I get the featureservice in to a Map Viewer in ArcGIS Online the OI tool loads and I can click to look at images. This is where trouble starts. The images does not seem to load. I get an error like "Error occurred while loading the image. Unable to load" and the URL to the image.

I've tried everything when it gets to hosting images Azure Blob, Amazone S3 and adding them as an attachement directly. If I click on the link it opens fine in the browser from all the sources. So I thought that there might be something off with the images themselfs, but they work fine in an Oriented Imagery Catalog (created the old way with the downloadble toolbox) and are viewable in Experience Builder using the widget. OIC are not supported in Indoors, where we're going to use this.

The images are about 30 mb. I've added one to AGOL (as it's to big to share here) https://geodata.maps.arcgis.com/home/item.html?id=2350554ed198448e90c7b9c81486c5b1 as well as the oriented imagery table from Pro (some of the values like heading are not "real" yet) and the error from the OI tool in map vierwer. All help to solve this would be great! Thanks!

Re: Unable to load Oriented Imagery in Map Viewer/Indoors

vickyduran_AerialSphere — Thu, 03 Oct 2024 06:02:23 GMT

HI @BirkSlipersæter1

The 360 image you shared does not have the GPS data to display the image on the map.

So I added a random latitude and longitude to the Oriented imagery table (attached) I created to add the image to the OI Dataset.

Unfortunately, I got this message when I tried to use OI tool in map viewer to visualize the image:

"Viewer currently does not support visualizing 360-degree imagery."

See the attached screenshot.

The interesting thing here is that the last release of OI supports equirectangular 360 images stored as JPEG. Here is a sample created by the ESRI team: https://www.arcgis.com/home/item.html?id=77c6a23d0dec4976a5ba0a8d7838c64f

Re: Unable to load Oriented Imagery in Map Viewer/Indoors

BirkSlipersæter1 — Thu, 03 Oct 2024 06:22:06 GMT

Hi @vickyduran_AerialSphere !

I forgot to mention that there are no metadata in the image itself. I got the X and Y and camera properties in a separate CSV table. Weird that you got a different error than me, and as you say it should be supported i ArcGIS Online by now. I'm looking to find if there is any specification to how the image properties should be, other than jpg.

Thanks, Birk

Re: Unable to load Oriented Imagery in Map Viewer/Indoors

Andrew-Bowne — Tue, 08 Oct 2024 12:47:11 GMT

We are having the same issue with images as attachments:

"Viewer currently does not support visualizing html 360-degree imagery."

Following along with this thread for any solutions.

Re: Unable to load Oriented Imagery in Map Viewer/Indoors

ClarkSelby — Tue, 22 Oct 2024 19:42:12 GMT

Another option is to use the 360° photo and video Experience Builder widgets that can be found in the Esri Marketplace:

Site Viewer 360 for ArcGIS: https://www.esri.com/en-us/arcgis-marketplace/listing/products/3ef6776bc0a24f7faca7aa6985954d8b
Vidgeo for ArcGIS: https://www.esri.com/en-us/arcgis-marketplace/listing/products/6cd2d165020c4b63a1e9ba5830f88c85

Re: Unable to load Oriented Imagery in Map Viewer/Indoors

ToddW_stl — Tue, 06 May 2025 17:55:41 GMT

have you gotten this to work yet @BirkSlipersæter1 ?

360 degree photos are now supported in ArcGIS Indoors.

I also shared some steps for getting 360 images into Indoors Mobile 2.0 without a 360 degree camera here.

Re: Unable to load Oriented Imagery in Map Viewer/Indoors

BirkSlipersæter1 — Wed, 07 May 2025 06:32:54 GMT

Thanks @ToddW_stl . Didn't get it to work in Indoors, but made a workaround with experience builder. Great that it's now supported.