topic Basemap Zoom and Pan Issues in New to GIS Questions https://community.esri.com/t5/new-to-gis-questions/basemap-zoom-and-pan-issues/m-p/595029#M1584 <HTML><HEAD></HEAD><BODY><P>I have been having an issue with basemap zoom and pan for several months now and have tried everything that I and colleagues can think of.</P><P></P><P>If I add an ESRI basemap, such as "Imagery" to my map document and then proceed to pan around the map, I can no longer zoom in and out. If I open a map document with a basemap in it, I can zoom in and out... until I use the pan tool. Once I have used the pan tool, I can no longer zoom. Each time I pan in between attempts to zoom, the map will update the zoom, but not when I'm using zoom. In short, I must use the pan tool to get my map's zoom level to update. It also may not update instantaneously, taking several minutes sometimes.</P><P></P><P>This is the same for old MXDs and new MXDs. If I remove the basemap, save and close the document, when I open it up again, there are no issues with panning and zooming. As soon as I add a basemap, the issue returns.</P><P></P><P>I have uninstalled and reinstalled ArcGIS. I recently upgraded versions. Hardware acceleration is turned on. I have tried different mice and keyboards on my computer in case there was something wrong with my scroll wheel or keys on the keyboard.&nbsp;And of course, I have restarted the computer many many times.</P></BODY></HTML> Tue, 09 Apr 2019 00:24:51 GMT BridgetEckhardt 2019-04-09T00:24:51Z Basemap Zoom and Pan Issues https://community.esri.com/t5/new-to-gis-questions/basemap-zoom-and-pan-issues/m-p/595029#M1584 <HTML><HEAD></HEAD><BODY><P>I have been having an issue with basemap zoom and pan for several months now and have tried everything that I and colleagues can think of.</P><P></P><P>If I add an ESRI basemap, such as "Imagery" to my map document and then proceed to pan around the map, I can no longer zoom in and out. If I open a map document with a basemap in it, I can zoom in and out... until I use the pan tool. Once I have used the pan tool, I can no longer zoom. Each time I pan in between attempts to zoom, the map will update the zoom, but not when I'm using zoom. In short, I must use the pan tool to get my map's zoom level to update. It also may not update instantaneously, taking several minutes sometimes.</P><P></P><P>This is the same for old MXDs and new MXDs. If I remove the basemap, save and close the document, when I open it up again, there are no issues with panning and zooming. As soon as I add a basemap, the issue returns.</P><P></P><P>I have uninstalled and reinstalled ArcGIS. I recently upgraded versions. Hardware acceleration is turned on. I have tried different mice and keyboards on my computer in case there was something wrong with my scroll wheel or keys on the keyboard.&nbsp;And of course, I have restarted the computer many many times.</P></BODY></HTML> Tue, 09 Apr 2019 00:24:51 GMT https://community.esri.com/t5/new-to-gis-questions/basemap-zoom-and-pan-issues/m-p/595029#M1584 BridgetEckhardt 2019-04-09T00:24:51Z