https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505632#M608 <P>it works in Edge though, (wasn't working in Firefox)</P><P>so I should be good now, let's see</P> Mon, 15 Jul 2024 23:55:59 GMT kirbyman1 2024-07-15T23:55:59Z https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1416313#M581 <P>I purchased&nbsp; a renewed license for <SPAN>ArcGIS Personal Use (GIS Professional Advanced Online) Annual Subscription.</SPAN></P><P><SPAN>I am not able to authorize the new license through Arc GIS Administrator.</SPAN></P><P><SPAN>Does anyone have a step-by-step description of the authorization/activation process for me to follow?</SPAN></P> Sun, 28 Apr 2024 20:26:18 GMT https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1416313#M581 JeffreyNunneley 2024-04-28T20:26:18Z https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1416330#M582 <P><SPAN>Had exact same problem.&nbsp; I reached out to tech support (via phone) and they provided me an authorization link to convert my ArcGIS online account from public to organizational.&nbsp; Apparently ESRI should have sent me an email with this link when I purchased my Personal Use license, but I did not receive it.&nbsp; I have heard of others in the same situation, so it must be a glitch in ESRIs purchase system when an individual is buying a personal use license.</SPAN></P> Sun, 28 Apr 2024 23:42:27 GMT https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1416330#M582 WilliamJones9 2024-04-28T23:42:27Z https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1416333#M583 Thank you<BR /> Mon, 29 Apr 2024 00:13:51 GMT https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1416333#M583 JeffreyNunneley 2024-04-29T00:13:51Z https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505458#M602 <P>I am having the same problem.</P> Mon, 15 Jul 2024 16:40:52 GMT https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505458#M602 kirbyman1 2024-07-15T16:40:52Z https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505469#M603 <P>The way ESRI has changed the way products are licensed, I had&nbsp;<SPAN>to convert my ArcGIS online account from public to organizational - using customer support. Then I downloaded the updated software and got things running again. If you are still "public", then this solution may work for you.</SPAN></P> Mon, 15 Jul 2024 16:58:17 GMT https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505469#M603 JeffreyNunneley 2024-07-15T16:58:17Z https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505471#M604 <P>I have had an organization paid account for 1 year(but it's just me using the account), I was using it for ArcMap and ArcGlobe, then on the renewal after 1 year(last night was the lockout for the forced death of ArcMap) I knew I was going to get ArcMap locked out and I thought I would now be able to use ArcGIS Pro but that is not the case, I can't use either program now, and I can't download a license for ArcGIS Pro.</P><P>I preemptively installed ArcGIS Pro months ago in anticipation of this event, thinking today it would unlock for use when they gave me a license for it.</P><P>Because the authorized caller addition process always gets stuck on submitting, I cannot use the customer support or the tech support, and I just tried the phone support and that requires the call-in ID which I can only get if adding myself as an authorized caller actually worked.</P><P>The customer support(not the tech support) has a form to type in your question and submit it, but that submission process didn't work either for the same reason.</P> Mon, 15 Jul 2024 17:43:57 GMT https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505471#M604 kirbyman1 2024-07-15T17:43:57Z https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505513#M605 <P>That is basically what happened to me. I was using ArcGIS Desktop which is now "decommissioned". I tried several times to get a license online with no success. Once I called Customer Support, they were able to look at my credentials and did something on their side to get my license of ArcGIS Pro active. I had also downloaded Pro a month in advance anticipating that I might need to upgrade.</P> Mon, 15 Jul 2024 18:20:20 GMT https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505513#M605 JeffreyNunneley 2024-07-15T18:20:20Z https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505627#M606 <P>I got Add Authorized Caller to work finally, using Samsung Internet on my phone, now I can open a support ticket and get this fixed</P> Mon, 15 Jul 2024 23:47:44 GMT https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505627#M606 kirbyman1 2024-07-15T23:47:44Z https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505630#M607 <P>wow it still says I am not authorized even though I am now, this is a cruel joke</P><P>at least I will be able to use the phone support tomorrow now</P> Mon, 15 Jul 2024 23:52:53 GMT https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505630#M607 kirbyman1 2024-07-15T23:52:53Z https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505632#M608 <P>it works in Edge though, (wasn't working in Firefox)</P><P>so I should be good now, let's see</P> Mon, 15 Jul 2024 23:55:59 GMT https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505632#M608 kirbyman1 2024-07-15T23:55:59Z https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505634#M609 <P>nope it got stuck on submitting, tried again on Samsung Mobile Internet, it lied that I wasn't authorized, mobile Firefox worked and I finally got my ticket opened.</P> Tue, 16 Jul 2024 00:08:32 GMT https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505634#M609 kirbyman1 2024-07-16T00:08:32Z https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505820#M610 <P>They helped me get everything sorted out on a phone call(and a Zoom call with screen-sharing on top of that) and it's good now, made a new ArcGIS Online Account and from there I could license ArcGIS Pro, I cannot use&nbsp; the old account for ArcGIS Pro even though it was an organizational account because it's on My ESRI and the licensing for ArcGIS Pro is all managed from ArcGIS Online.</P> Tue, 16 Jul 2024 14:52:46 GMT https://community.esri.com/t5/my-esri-questions/authorize-license-for-desktop-advanced-10-4-1/m-p/1505820#M610 kirbyman1 2024-07-16T14:52:46Z