topic Re: My Esri Licensing - Cancel License button missing in My Esri Questions https://community.esri.com/t5/my-esri-questions/my-esri-licensing-cancel-license-button-missing/m-p/22464#M6 <HTML><HEAD></HEAD><BODY><P>You should be able to cancel that file. Do you have the customer number and file numbers that aren't working properly here? I'll investigate what is happening with these.&nbsp;</P></BODY></HTML> Mon, 29 Jul 2019 19:44:17 GMT TomLutz 2019-07-29T19:44:17Z My Esri Licensing - Cancel License button missing https://community.esri.com/t5/my-esri-questions/my-esri-licensing-cancel-license-button-missing/m-p/22461#M3 <HTML><HEAD></HEAD><BODY><P>As an administrator in our My Esri system, I need to cancel several old ArcGIS Desktop license files in My Esri, but there are no "Cancel License File" buttons to do this when I look up these license files. Any suggestions?</P></BODY></HTML> Mon, 22 Jul 2019 16:32:52 GMT https://community.esri.com/t5/my-esri-questions/my-esri-licensing-cancel-license-button-missing/m-p/22461#M3 JanSlaats 2019-07-22T16:32:52Z Re: My Esri Licensing - Cancel License button missing https://community.esri.com/t5/my-esri-questions/my-esri-licensing-cancel-license-button-missing/m-p/22462#M4 <HTML><HEAD></HEAD><BODY><P>This generally happens when all the licenses on a file are expired term licenses. Does this file have non-term licenses on it?</P></BODY></HTML> Wed, 24 Jul 2019 19:29:40 GMT https://community.esri.com/t5/my-esri-questions/my-esri-licensing-cancel-license-button-missing/m-p/22462#M4 TomLutz 2019-07-24T19:29:40Z Re: My Esri Licensing - Cancel License button missing https://community.esri.com/t5/my-esri-questions/my-esri-licensing-cancel-license-button-missing/m-p/22463#M5 <HTML><HEAD></HEAD><BODY><P>Tom, thanks for that suggestion. There are 4 licenses, of which 3 don't have an Expiration Date listed at all. They were created in 2014, 2014 and 2018. The fourth license does have an Expiration Date showing in 2020. I can see how an expired term license cannot be cancelled, because it's already 'dead'. But for for that fourth license, can it not be canceled prior to the expiration date? The end-user no longer needs it. Thanks for your insight.</P></BODY></HTML> Fri, 26 Jul 2019 15:40:19 GMT https://community.esri.com/t5/my-esri-questions/my-esri-licensing-cancel-license-button-missing/m-p/22463#M5 JanSlaats 2019-07-26T15:40:19Z Re: My Esri Licensing - Cancel License button missing https://community.esri.com/t5/my-esri-questions/my-esri-licensing-cancel-license-button-missing/m-p/22464#M6 <HTML><HEAD></HEAD><BODY><P>You should be able to cancel that file. Do you have the customer number and file numbers that aren't working properly here? I'll investigate what is happening with these.&nbsp;</P></BODY></HTML> Mon, 29 Jul 2019 19:44:17 GMT https://community.esri.com/t5/my-esri-questions/my-esri-licensing-cancel-license-button-missing/m-p/22464#M6 TomLutz 2019-07-29T19:44:17Z Re: My Esri Licensing - Cancel License button missing https://community.esri.com/t5/my-esri-questions/my-esri-licensing-cancel-license-button-missing/m-p/22465#M7 <HTML><HEAD></HEAD><BODY><P>Tom, thanks for your offer to investigate. Can I email you our customer number and the File IDs of the licenses in question directly, rather than in this public forum?</P><P>Thanks! jslaats-at-tnc-dot-org</P></BODY></HTML> Thu, 01 Aug 2019 16:01:05 GMT https://community.esri.com/t5/my-esri-questions/my-esri-licensing-cancel-license-button-missing/m-p/22465#M7 JanSlaats 2019-08-01T16:01:05Z Re: My Esri Licensing - Cancel License button missing https://community.esri.com/t5/my-esri-questions/my-esri-licensing-cancel-license-button-missing/m-p/22466#M8 <HTML><HEAD></HEAD><BODY><P>Hi Jan, yes, you can send that to me via email. tlutz@esri.com</P></BODY></HTML> Thu, 01 Aug 2019 21:40:27 GMT https://community.esri.com/t5/my-esri-questions/my-esri-licensing-cancel-license-button-missing/m-p/22466#M8 TomLutz 2019-08-01T21:40:27Z