https://community.esri.com/t5/my-esri-questions/authorized-official-loop/m-p/1305422#M533 <P>Download the Admin PDF from <A href="https://community.esri.com/t5/my-esri-blog/how-to-administer-users-on-my-esri/ba-p/888267" target="_self">How to Administer Users on My Esri</A>. Page 10 of the PDF has the information on how to add an authorized caller to your organization, so that you submit issues (request cases) to Esri.</P> Mon, 03 Jul 2023 20:22:00 GMT TeresaDolan 2023-07-03T20:22:00Z https://community.esri.com/t5/my-esri-questions/authorized-official-loop/m-p/1304116#M528 <P>Hello! I bought a nonprofit Online Pro license recently. However, when I ran into problems, I went to contact ESRI and they said I wasn't the authorized official, even though it's my account that the license is registered under. I saw the "if this is an error send a message to request permission from the authorized official". However, the message went to me...who is the authorized official. Any suggestions on how to get out of that loop??&nbsp;</P> Wed, 28 Jun 2023 18:44:13 GMT https://community.esri.com/t5/my-esri-questions/authorized-official-loop/m-p/1304116#M528 AudreyMenninga 2023-06-28T18:44:13Z https://community.esri.com/t5/my-esri-questions/authorized-official-loop/m-p/1305422#M533 <P>Download the Admin PDF from <A href="https://community.esri.com/t5/my-esri-blog/how-to-administer-users-on-my-esri/ba-p/888267" target="_self">How to Administer Users on My Esri</A>. Page 10 of the PDF has the information on how to add an authorized caller to your organization, so that you submit issues (request cases) to Esri.</P> Mon, 03 Jul 2023 20:22:00 GMT https://community.esri.com/t5/my-esri-questions/authorized-official-loop/m-p/1305422#M533 TeresaDolan 2023-07-03T20:22:00Z https://community.esri.com/t5/my-esri-questions/authorized-official-loop/m-p/1348242#M550 <PRE>&nbsp;</PRE><P>&nbsp;This option does not work, because I encountered the same problem and in the users section I do not have the ability to add people and distribute permissions.</P> Fri, 10 Nov 2023 15:30:04 GMT https://community.esri.com/t5/my-esri-questions/authorized-official-loop/m-p/1348242#M550 АртурМухаметзянов 2023-11-10T15:30:04Z