topic Re: Error: 7466 - Deauthorizing software failed. in My Esri Questions https://community.esri.com/t5/my-esri-questions/error-7466-deauthorizing-software-failed/m-p/95695#M31 <HTML><HEAD></HEAD><BODY><P>Kat,</P><P></P><P>You do not need to deauthorize the Single Use license when upgrading.&nbsp; The same license will apply to the Desktop 10.7.1.&nbsp;&nbsp;</P><P></P><P>As for the error, there is a limit to the ability to authorize/deauthorize the same entitlement.&nbsp; Like George Thompson mentioned above, contact Customer Service.&nbsp; A representative can reset this on the back end.&nbsp;&nbsp;</P></BODY></HTML> Thu, 18 Jul 2019 17:30:24 GMT AmnoyAm 2019-07-18T17:30:24Z Error: 7466 - Deauthorizing software failed. https://community.esri.com/t5/my-esri-questions/error-7466-deauthorizing-software-failed/m-p/95693#M29 <HTML><HEAD></HEAD><BODY><P>Trying to deauthorize ArcGIS v10.6.1 single use license prior to updating the software to v10.7.1. Deauthorizing software failed error; with this message "Error 7466: The return of this fulfillment is denied by the return policy because max return exceeded."</P><P>Software license is current, single use. Windows 10 operating system.</P><P></P><P>Update: Rename FLEXnet folder to FLEXnet_old in&nbsp;Windows&nbsp;Explorer. Then open ArcGIS Administrator and Authorize Now.</P></BODY></HTML> Wed, 17 Jul 2019 19:49:01 GMT https://community.esri.com/t5/my-esri-questions/error-7466-deauthorizing-software-failed/m-p/95693#M29 KatHerrera 2019-07-17T19:49:01Z Re: Error: 7466 - Deauthorizing software failed. https://community.esri.com/t5/my-esri-questions/error-7466-deauthorizing-software-failed/m-p/95694#M30 <HTML><HEAD></HEAD><BODY><P>I would recommend calling Customer Service to start;&nbsp;<A href="https://www.esri.com/en-us/contact#c=us&amp;t=3">https://www.esri.com/en-us/contact#c=us&amp;t=3</A></P></BODY></HTML> Wed, 17 Jul 2019 20:13:08 GMT https://community.esri.com/t5/my-esri-questions/error-7466-deauthorizing-software-failed/m-p/95694#M30 George_Thompson 2019-07-17T20:13:08Z Re: Error: 7466 - Deauthorizing software failed. https://community.esri.com/t5/my-esri-questions/error-7466-deauthorizing-software-failed/m-p/95695#M31 <HTML><HEAD></HEAD><BODY><P>Kat,</P><P></P><P>You do not need to deauthorize the Single Use license when upgrading.&nbsp; The same license will apply to the Desktop 10.7.1.&nbsp;&nbsp;</P><P></P><P>As for the error, there is a limit to the ability to authorize/deauthorize the same entitlement.&nbsp; Like George Thompson mentioned above, contact Customer Service.&nbsp; A representative can reset this on the back end.&nbsp;&nbsp;</P></BODY></HTML> Thu, 18 Jul 2019 17:30:24 GMT https://community.esri.com/t5/my-esri-questions/error-7466-deauthorizing-software-failed/m-p/95695#M31 AmnoyAm 2019-07-18T17:30:24Z Re: Error: 7466 - Deauthorizing software failed. https://community.esri.com/t5/my-esri-questions/error-7466-deauthorizing-software-failed/m-p/95696#M32 <HTML><HEAD></HEAD><BODY><P>Thank you. Customer Service got this sorted out for us.</P></BODY></HTML> Thu, 18 Jul 2019 17:53:32 GMT https://community.esri.com/t5/my-esri-questions/error-7466-deauthorizing-software-failed/m-p/95696#M32 KatHerrera 2019-07-18T17:53:32Z