https://community.esri.com/t5/my-esri-ideas/start-support-case-switch-button-styling/idi-p/1715290 <P>At the end of the first page of the Support Ticket form, users are presented with two choices: 'Get AI recommendations' or 'Or continue to create a case'. The AI button is stylized and much more visually prominent - this should be switched so the Continue to create case button is more prominent instead. With advances in AI tools across the web generally and ESRI specifically, I would imagine many users have already consulted one before turning to ESRI support. Additionally, it takes a really long time to process after hitting that button, much longer than finishing up the submission manually.&nbsp;</P><P>This might just be a personal preference thing and I don't the button should be removed or anything, but it feels like the wrong thing to prioritize.</P> Mon, 20 Jul 2026 15:02:59 GMT ZachBodenner 2026-07-20T15:02:59Z https://community.esri.com/t5/my-esri-ideas/start-support-case-switch-button-styling/idi-p/1715290 <P>At the end of the first page of the Support Ticket form, users are presented with two choices: 'Get AI recommendations' or 'Or continue to create a case'. The AI button is stylized and much more visually prominent - this should be switched so the Continue to create case button is more prominent instead. With advances in AI tools across the web generally and ESRI specifically, I would imagine many users have already consulted one before turning to ESRI support. Additionally, it takes a really long time to process after hitting that button, much longer than finishing up the submission manually.&nbsp;</P><P>This might just be a personal preference thing and I don't the button should be removed or anything, but it feels like the wrong thing to prioritize.</P> Mon, 20 Jul 2026 15:02:59 GMT https://community.esri.com/t5/my-esri-ideas/start-support-case-switch-button-styling/idi-p/1715290 ZachBodenner 2026-07-20T15:02:59Z