idea Add ppkx Files for Tech Support Upload in My Esri Ideas

Add ppkx Files for Tech Support Upload

JoeBorgione — Mon, 19 Aug 2019 15:29:32 GMT

Currently these file formats can be attached to a 'note' when communicating with a technical support analyst working on a case:

*.png, *.jpeg, *.jpg, *.gif, *.pdf, *.doc, *.docx, *.rtf, *.txt, *.gpk, *.zip

ArcGIS Pro project package (*.ppkx) should be included in this list....

Re: Add ppkx Files for Tech Support Upload

George_Thompson — Mon, 19 Aug 2019 16:00:11 GMT

My Esri‌

Re: Add ppkx Files for Tech Support Upload

KoryKramer — Mon, 19 Aug 2019 17:30:10 GMT

What about:

.mpk and .mpkx

.lpk and .lpkx

.tpk and .tpkx

.vtpk

.slpk

.gpk and .gpkx

.dlpk

.mmpk

.mspk

.gcpk

https://pro.arcgis.com/en/pro-app/help/sharing/overview/introduction-to-sharing-packages.htm

The sizes of these might become limiting to manage. But I'm adding other package formats here more as a reminder that just because ArcGIS Pro works with Projects, it isn't always necessary to package the entire project to troubleshoot an issue. If the issue seems to be with a specific layer, why not sent a .lpkx instead of the whole project. And then work your way up to a .mpkx if the issue appears to be with a specific map, etc.

Re: Add ppkx Files for Tech Support Upload

JoeBorgione — Mon, 19 Aug 2019 18:06:34 GMT

Earlier today I was asked by the analyst for a project package; that way she gets all the same data I'm looking at. I got to her, but had to zip it in order to upload.