Arcgis Android Mobile App - Basemap scale issue

AaronKhor — Wed, 23 Jul 2014 23:23:09 GMT

Hi,

Recently while dealing with a customer, we found a problem with the arcgis android mobile app (Green App). We have a custom basemap hosted on an ArcGIS server and shared to arcgis online in a webmap.

The scales seems fine on our computer (zoom to the max/min scale range as set on the basemap) but when viewed on the android arcgis app, you can zoom out of the range of the basemap which returns empty square grey box.

Here's the link to the webmap. (It is publicly shared)

http://www.arcgis.com/home/webmap/viewer.html?webmap=a412c4b7c43c4859950cd9f137c9e976

Note: The basemap uses port 8484 and do not seem to be accessible without that port open for outgoing on the computer. Works fine on the android device with mobile data.

The title of the webmap is : WSL - testing Copy

The tags to find this webmap is : WSL

Appreciate some assistance on this matter

Aaron

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Arcgis Android Mobile App - Basemap scale issue