ArcMap Basemap Slow Redraw

CoyPotts1 — Thu, 21 Aug 2014 15:50:29 GMT

I am using ArcMap Standard 10.2.2 on a windows 7 machine.

My computer specs are as follows:

HP Z420 Workstation

Intel(R) Xeon(R) CPU E5-1603 0 @ 2.8GHz

NVIDIA NVS 310 512mb graphics card

32 GB of Ram

64-bit system

I originally designed a standard database and workflow for our GIS needs at my company, and we decided to move forward with license purchases. While designing I was using ArcGIS 10.2.1 trial version of Desktop, but now we have 10.2.2 Standard Edition. We also purchased ArcGIS Server as well. I tried to open up an old map that I used while designing and the basemaps are completely unusable. I tried to open a blank map and pull in a basemap with no data at all, and again, still unusable.

I ran multiple speedtest.net tests, and our connection reported the following average values:
Ping: 5-15

Download: 12mb - 18mb

Upload: 12mb - 16 mb

I have had experience with slower redraw speeds before and I have altered some settings to troubleshoot. They are as follows:

Hardware Acceleration: I have tried with this on and off, with no difference either way. I should benefit from this due to the graphics card, though...

Projection: I have ensured that the projection matches the basemap both when there is and isn't data in the map...no improvement.

Cache folder: I have a custom folder located on my C: and ArcMap is directed to that folder for map caching, which I have read shows improvement over the default My Documents option.

AntiVirus: I have tried with our Symantec AntiVirus both on and off with no difference.

Firewall: I have tried with Windows Firewall both on and off with no difference.

If I simply load in the Aerial Imagery basemap or the Streets basemap, it can take anywhere from 30 seconds to 3-4 minutes to reload. Obviously, this is entirely unacceptable for us to do our work. Anyone know what the potential problem or fixes could be?

Thanks in advance!

topic ArcMap Basemap Slow Redraw in Mapping Questions

ArcMap Basemap Slow Redraw