topic Re: Basemap Service Slow to Load and Export in Mapping Questions

Basemap Service Slow to Load and Export

DanielYaw_Jr_ — Mon, 19 Jan 2015 15:43:08 GMT

Occasionally I like to use a free ArcGIS online map service, in this case the National Geographic canvas basemap. I am using this for large wall maps that are around 36x50 and at extent of 1:20000. I am using ArcMap 10.2. I have been having two problems here.

1) The map is extremely slow to export to PDF. Sometimes it will take a half hour, and other times it can even crash.

2) The basemap is also extremely slow to load in layout view, but can speed up after the initial loading.

Does anyone have any tips to make these online basemaps perform better? There is also a good amount of other data ontop of the basemap, but that should not be the problem.

Re: Basemap Service Slow to Load and Export

DanAllen — Tue, 20 Jan 2015 21:46:36 GMT

I have noticed similar behavior on very large maps. It is a lot of tiles for it to draw. Try switching your map coordinate system to Web Mercator and see if that helps. Then your map wont have to re-project the basemap tiles to your local coordinate system. i believe there is also an option for some basemaps to store them in a local cache so it will only be slow the first time it draws the image.

Dan

Re: Basemap Service Slow to Load and Export

DanielYaw_Jr_ — Thu, 22 Jan 2015 13:04:38 GMT

Hi Dan,

Yes, at one point it would work eventualy - but now it is not working at all. I recently figured out that this even happens without the map service, and now get a error:

"Exception thrown in destructor (f:\dd\vctools\vc7libs\ship\atlmfc\src\mfc\winfrm.cpp:142) Encountered an improper argument"

I put in a case to ESRI support a few days ago, and am going to see what they say.

Re: Basemap Service Slow to Load and Export

AdamSeamans1 — Mon, 23 Feb 2015 17:48:31 GMT

Hi Daniel,

Did you ever hear back about the destructor exception?

Adam

Re: Basemap Service Slow to Load and Export

JeffHansen1 — Tue, 24 Feb 2015 19:57:22 GMT

I started to get the destructor exception error today. Was there any resolution?

Thanks,

Jeff

Re: Basemap Service Slow to Load and Export

CarlosMendez — Tue, 02 Jun 2015 15:42:10 GMT

I started to get the destructor exception error today. Was there any resolution?

Thanks,

Carlos

Re: Basemap Service Slow to Load and Export

DanielYaw_Jr_ — Tue, 02 Jun 2015 15:49:09 GMT

Hi Carlos,

No, there was not. I am no longer getting the error, but it will freeze up when exporting this specific map to a PDF. After hours working with ESRI support we were able to trace this to using 3D marker symbols. I tried two other people in my office and they get the same problem. Don't know why. I have however pretty much given up trying to solve this issue. I really think this could be a bug in their software. Are you using 3D marker symbols on your map?

Thanks,

Dan Yaw

Re: Basemap Service Slow to Load and Export

DanielYaw_Jr_ — Tue, 02 Jun 2015 15:50:01 GMT

Hi Jeff,

Sorry for the late response, please see my recent response to Carlos.

Thanks,

Dan

Re: Basemap Service Slow to Load and Export

DanielYaw_Jr_ — Tue, 02 Jun 2015 15:50:30 GMT

Hi Adam,

Sorry for the late response, please see my recent response to Carlos.

Thanks,

Dan

Re: Basemap Service Slow to Load and Export

CarlosMendez — Tue, 02 Jun 2015 15:53:03 GMT

No, the problem is that out empty when you go to ADD DATA

Re: Basemap Service Slow to Load and Export

DanielYaw_Jr_ — Tue, 02 Jun 2015 15:55:08 GMT

What do you mean by "out empty"?

Re: Basemap Service Slow to Load and Export

CarlosMendez — Tue, 02 Jun 2015 15:58:17 GMT

Re: Basemap Service Slow to Load and Export

DanielYaw_Jr_ — Tue, 02 Jun 2015 15:59:52 GMT

Ohh I see. That's a odd error! I have never seen that before.

Re: Basemap Service Slow to Load and Export

NickDavis1 — Fri, 19 Jun 2015 12:44:36 GMT

Hello Carlos,

I wanted to ask if you are still experiencing this issue? I have been working with a user that is dealing with the same exact thing. After a clean uninstall/reinstall of ArcMap, we were able to resolve the "Add Data" folder issue. Everything seemed to be back to normal, but now the error message has resurfaced. From the screenshot you posted above, it appears there might some 3rd party extensions on your toolbar. This could be your problem, although my user did not have any installed.

Re: Basemap Service Slow to Load and Export

AnsuLouw1 — Wed, 01 Jul 2015 07:49:16 GMT

Hello Nicholas

I am experiencing the exact same thing. I have done an uninstall/reinstall and it did not solve the problem.

Re: Basemap Service Slow to Load and Export

JayantaPoddar — Wed, 01 Jul 2015 08:05:28 GMT

Hi all,

Did you try resetting your ArcGIS application profile?

Resetting your ArcGIS application profile

Re: Basemap Service Slow to Load and Export

AnsuLouw1 — Wed, 01 Jul 2015 08:36:16 GMT

I have just tried and it did not solve the problem

Re: Basemap Service Slow to Load and Export

FERNANDORODRIGUEZ — Mon, 02 Nov 2015 22:16:34 GMT

1. Close all ArcGIS Desktop applications

2 Type %APPDATA% into the Windows Explorer address bar; this will take you directly to the folder that contains the application profile folder "ESRI", regardless of Windows version and "hidden" setting.

3 you can start totally fresh by renaming the entire ESRI folder to ESRI_old. The entire ESRI folder will be recreated on the next ArcGIS Desktop app startup. (This is the approach I often use.)