topic Re: Issues with basemap command in Mapping Questions https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311434#M3274 <HTML><HEAD></HEAD><BODY><P>Wow, that is weird. Has this happened before? Is this a fresh install of ArcGIS? Tell me about the history of this.&nbsp; (and thanks for sharing the video, that is helpful to see).</P></BODY></HTML> Thu, 07 Apr 2016 21:36:10 GMT AdrianWelsh 2016-04-07T21:36:10Z Issues with basemap command https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311429#M3269 <HTML><HEAD></HEAD><BODY><P>Issues with basemap command: when I click on basemap from&nbsp; Add data button&nbsp; it pops up for one second and then disappears. Pease help. I use ArcGIS 10.3.1 Windows 10. Thanks</P></BODY></HTML> Wed, 06 Apr 2016 17:24:17 GMT https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311429#M3269 BELHADJMOHAMED 2016-04-06T17:24:17Z Re: Issues with basemap command https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311430#M3270 <HTML><HEAD></HEAD><BODY><P>Hi Belhadj,</P><P></P><P>Just to be clear, are you trying to load a basemap by dropping down the arrow next to Add Data and selecting Add Basemap...?</P><P><IMG class="image-1 jive-image" src="https://community.esri.com/legacyfs/online/194238_pastedImage_0.png" style="max-width: 1200px; max-height: 900px;" /></P><P></P><P>Can you click on the Add Basemap option? I have Windows 10 and running 10.3.1 and I am not having any issues.</P></BODY></HTML> Thu, 07 Apr 2016 19:39:27 GMT https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311430#M3270 AdrianWelsh 2016-04-07T19:39:27Z Re: Issues with basemap command https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311431#M3271 <HTML><HEAD></HEAD><BODY><P>Hi Andrian,</P><P>Thanks for your response. Yes that's just what I do: go to <SPAN style="color: #3d3d3d; font-family: arial, helvetica, 'helvetica neue', verdana, sans-serif;"><STRONG><EM>Add Data</EM>&nbsp; </STRONG>button and click on<STRONG>&nbsp; Add Basemap...</STRONG> , the window <STRONG><EM style="color: #3d3d3d; font-family: arial, helvetica, 'helvetica neue', verdana, sans-serif;">Add Basemap</EM><SPAN style="color: #3d3d3d; font-family: arial, helvetica, 'helvetica neue', verdana, sans-serif;"> </SPAN></STRONG><SPAN style="color: #3d3d3d; font-family: arial, helvetica, 'helvetica neue', verdana, sans-serif;">pops up for just one second and disappear !!! That is my problem</SPAN></SPAN></P><P><SPAN style="color: #3d3d3d; font-family: arial, helvetica, 'helvetica neue', verdana, sans-serif;">Thanks</SPAN></P></BODY></HTML> Thu, 07 Apr 2016 20:05:51 GMT https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311431#M3271 BELHADJMOHAMED 2016-04-07T20:05:51Z Re: Issues with basemap command https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311432#M3272 <HTML><HEAD></HEAD><BODY><P>Is it possible that the winder is on another screen (if you have two monitors) or maybe it's behind ArcMap? It's rather odd that it would disappear so quick.</P></BODY></HTML> Thu, 07 Apr 2016 20:27:22 GMT https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311432#M3272 AdrianWelsh 2016-04-07T20:27:22Z Re: Issues with basemap command https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311433#M3273 <HTML><HEAD></HEAD><BODY><P>Here is a short video I made to visualize this kind of strange issue.<div class="lia-vid-container video-embed-center"><div id="lia-vid-6162659834001w320h240r799" class="lia-video-brightcove-player-container"><video-js data-video-id="6162659834001" data-account="6161463677001" data-player="default" data-embed="default" class="vjs-fluid" controls="" data-application-id="" style="width: 100%; height: 100%;"></video-js></div><script src="https://players.brightcove.net/6161463677001/default_default/index.min.js"></script><script>(function() { var wrapper = document.getElementById('lia-vid-6162659834001w320h240r799'); var videoEl = wrapper ? wrapper.querySelector('video-js') : null; if (videoEl) { if (window.videojs) { window.videojs(videoEl).ready(function() { this.on('loadedmetadata', function() { this.el().querySelectorAll('.vjs-load-progress div[data-start]').forEach(function(bar) { bar.setAttribute('role', 'presentation'); bar.setAttribute('aria-hidden', 'true'); }); }); }); } }})();</script><a class="video-embed-link" href="https://community.esri.com/t5/video/gallerypage/video-id/6162659834001">(view in My Videos)</a></div></P></BODY></HTML> Thu, 07 Apr 2016 20:56:16 GMT https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311433#M3273 BELHADJMOHAMED 2016-04-07T20:56:16Z Re: Issues with basemap command https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311434#M3274 <HTML><HEAD></HEAD><BODY><P>Wow, that is weird. Has this happened before? Is this a fresh install of ArcGIS? Tell me about the history of this.&nbsp; (and thanks for sharing the video, that is helpful to see).</P></BODY></HTML> Thu, 07 Apr 2016 21:36:10 GMT https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311434#M3274 AdrianWelsh 2016-04-07T21:36:10Z Re: Issues with basemap command https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311435#M3275 <HTML><HEAD></HEAD><BODY><P>This&nbsp; version&nbsp; is 10.3.1 as I mentionned&nbsp; above: that basemap pane never works for me. and I have an other laptop with with windows 7 and ArcGIS 10.2.2 the same issues happens !!! so I try adding data from ArcGIS online it works fine indeed everything works as I expect except for basemap</P></BODY></HTML> Thu, 07 Apr 2016 21:58:03 GMT https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311435#M3275 BELHADJMOHAMED 2016-04-07T21:58:03Z Re: Issues with basemap command https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311436#M3276 <HTML><HEAD></HEAD><BODY><P>Wow, that is even more interesting that two separate machines with different OS's and GIS versions behave the same way. Where are you located? I would doubt this has anything to do with it but there has to be some common thread here.</P><P>Maybe try upgrading to 10.4? I don't know if that will help but maybe it couldn't hurt?</P></BODY></HTML> Fri, 08 Apr 2016 02:47:00 GMT https://community.esri.com/t5/mapping-questions/issues-with-basemap-command/m-p/311436#M3276 AdrianWelsh 2016-04-08T02:47:00Z