topic Re: ArcMap crashes when make multiple selection sequentially in Mapping Questions

ArcMap crashes when make multiple selections sequentially

SMauri — Wed, 19 Sep 2018 14:11:55 GMT

This is my workflow:

Open a map with some layer, no matter what type of geometry and layer
start making an interactively selection "very-short in time" (every second) using "Select features tool"
after 3-4-5 of this operation, sudden death of ArcMap with the dialog "ArcMap has stop working"

And there is no difference if I use SHIFT button to keep selection or if I change "Interactive selection method" to "Add to current selection".

And this occurs also on different machine from my usual desktop work.

Please fix this BUG as soon as possible! It's impossible to work in this way!

Thank you for your attention

Stefano

Re: ArcMap crashes when make multiple selection sequentially

AdrianWelsh — Wed, 19 Sep 2018 14:50:58 GMT

Stefano,

What version of ArcMap are you running? What type of geometry is your layer (point, line, polygon)? What kind of layer is it (shapefile, geodatabase feature class, enterprise feature class, etc.)?

Re: ArcMap crashes when make multiple selection sequentially

SMauri — Wed, 19 Sep 2018 14:55:33 GMT

I'm sorry...last version of ArcGIS Desktop 10.6.1, with any kind of geometry (point, line, polygon) from a File Geodatabase

Re: ArcMap crashes when make multiple selection sequentially

SMauri — Wed, 19 Sep 2018 15:08:46 GMT

I've also delete "Normal.mxt"...same result.

Re: ArcMap crashes when make multiple selection sequentially

AdrianWelsh — Wed, 19 Sep 2018 15:10:12 GMT

Is it possible to use a shapefile to test a different data-type? Or even a different geodatabase? I'm just thinking of how to single out the issue.

Re: ArcMap crashes when make multiple selection sequentially

SMauri — Wed, 19 Sep 2018 15:16:55 GMT

I'm experimenting this on different Geodatabase...and also with Shapefile

Maybe a "regional" bug, affecting only ArcMap on non US-platform?

Re: ArcMap crashes when make multiple selections sequentially

shan_sarkar — Thu, 20 Sep 2018 04:49:23 GMT

Stefano,

The data which is stored in the feature class in the file geodatabase is it located locally on your machine or is it on a shared network path?

~Shan

Re: ArcMap crashes when make multiple selections sequentially

SMauri — Thu, 20 Sep 2018 07:12:50 GMT

...Local machine

Re: ArcMap crashes when make multiple selections sequentially

shan_sarkar — Thu, 20 Sep 2018 07:50:36 GMT

And you mentioned that the same issue occurs when you are using a different machine as well?

Can you test the exact same workflow with the Template Data available in C:\Program Files (x86)\ArcGIS\Desktop10.6\TemplateData\

This is a sample data that gets created when you install arcgis desktop on your machine. This will help us out to verify if the issue us specific to the database that you are using.

~Shan

Re: ArcMap crashes when make multiple selections sequentially

SMauri — Thu, 20 Sep 2018 09:30:37 GMT

Same worflow...same result.

Tried with "City", "rivers", "continent".

Load on map:

make first selection
add geometry to selection with SHIFT key pressed
repeat 2 step and after 3 or 4 times ArcMap crashes

I made a video...

Cheers

Stefano

Re: ArcMap crashes when make multiple selections sequentially

shan_sarkar — Thu, 20 Sep 2018 09:39:19 GMT

Thanks for sharing the video. I believe you mentioned that you have already tried renaming the Normal.mxt for this issue.

I just want to confirm if you have followed the steps exactly as mentioned in the link below:-

Resetting your ArcGIS application profile

~Shan

Re: ArcMap crashes when make multiple selections sequentially

SMauri — Thu, 20 Sep 2018 09:56:39 GMT

I can confirm that I've done a complete application profile reset (only for ArcGIS Desktop 10.6)...same result

Stefano

Re: ArcMap crashes when make multiple selections sequentially

shan_sarkar — Thu, 20 Sep 2018 10:08:25 GMT

In that case I think its for the best if you get in touch with Esri Technical Support and get this resolved.

Re: ArcMap crashes when make multiple selections sequentially

SMauri — Thu, 20 Sep 2018 10:15:06 GMT

Just did it...thanks for your support.

Cheers

Stefano

Re: ArcMap crashes when make multiple selections sequentially

MichaelVolz — Fri, 21 Sep 2018 15:27:19 GMT

What operating system are you running on?

Re: ArcMap crashes when make multiple selections sequentially

SMauri — Fri, 21 Sep 2018 15:31:31 GMT

Windows 10 64 bit

Re: ArcMap crashes when make multiple selections sequentially

SMauri — Tue, 25 Sep 2018 07:57:08 GMT

Solved after installation of this patch, despite description does not correspond apparently to the issue in question:

ArcGIS Desktop Buffer Wizard Patch

Stefano

Re: ArcMap crashes when make multiple selections sequentially

MichaelVolz — Tue, 25 Sep 2018 18:29:13 GMT

Did this problem always occur with ArcMap 10.6.1 when you installed the software or did it take time after using the software for the issue to start appearing? I only ask because I have not been able to replicate this issue on either a Windows 7 or Windows 10 machine, so I'm wondering if I would even need to install this patch.

Do you also work with enterprise geodatabase data? I ask because in my testing of this thread's bug, I found that when exporting data from an enterprise geodatabase from the table of contents in ArcMap 10.6.1 when no features are selected (so all records from the feature class should be exported), the export process fails due to a bug?

Re: ArcMap crashes when make multiple selections sequentially

SMauri — Wed, 26 Sep 2018 08:31:58 GMT

Did this problem always occur with ArcMap 10.6.1 when you installed the software or did it take time after using the software for the issue to start appearing? I only ask because I have not been able to replicate this issue on either a Windows 7 or Windows 10 machine, so I'm wondering if I would even need to install this patch.

Immediately after installation. I can reproduce issue also with a fresh installation of ArcGIS Desktop on a Windows Azure machine

Do you also work with enterprise geodatabase data? I ask because in my testing of this thread's bug, I found that when exporting data from an enterprise geodatabase from the table of contents in ArcMap 10.6.1 when no features are selected (so all records from the feature class should be exported), the export process fails due to a bug?

I work almost exclusively on File Geodatabase