topic Pro license offline in K12 Discussion https://community.esri.com/t5/k12-discussion/pro-license-offline/m-p/818545#M97 <HTML><HEAD></HEAD><BODY><P>I have a student who gets an error message when he tries to launch ArcGIS Pro saying he has taken it offline. When I go into my licenses, I cannot change his status. I found help here:</P><P><A class="link-titled" href="https://support.esri.com/en/technical-article/000014443" title="https://support.esri.com/en/technical-article/000014443">Problem: Unable to return an offline ArcGIS Pro Named User License</A>&nbsp;</P><P>but the instructions don't work because he can't open Pro to get to the point where he can change anything. How can I as an administrator change his status back to online? I do have the button on that says don't allow students to take Pro offline, but he must have tried that before I had that feature enabled.</P><P></P><P>Dominique</P><P>Clark Magnet High School</P></BODY></HTML> Tue, 22 Oct 2019 16:35:24 GMT DominiqueEvans-Bye 2019-10-22T16:35:24Z Pro license offline https://community.esri.com/t5/k12-discussion/pro-license-offline/m-p/818545#M97 <HTML><HEAD></HEAD><BODY><P>I have a student who gets an error message when he tries to launch ArcGIS Pro saying he has taken it offline. When I go into my licenses, I cannot change his status. I found help here:</P><P><A class="link-titled" href="https://support.esri.com/en/technical-article/000014443" title="https://support.esri.com/en/technical-article/000014443">Problem: Unable to return an offline ArcGIS Pro Named User License</A>&nbsp;</P><P>but the instructions don't work because he can't open Pro to get to the point where he can change anything. How can I as an administrator change his status back to online? I do have the button on that says don't allow students to take Pro offline, but he must have tried that before I had that feature enabled.</P><P></P><P>Dominique</P><P>Clark Magnet High School</P></BODY></HTML> Tue, 22 Oct 2019 16:35:24 GMT https://community.esri.com/t5/k12-discussion/pro-license-offline/m-p/818545#M97 DominiqueEvans-Bye 2019-10-22T16:35:24Z Re: Pro license offline https://community.esri.com/t5/k12-discussion/pro-license-offline/m-p/818546#M98 <HTML><HEAD></HEAD><BODY><P>Dom, this is unsual enough that I would suggest calling Tech Support. I'm certain they have seen it before.</P></BODY></HTML> Thu, 24 Oct 2019 20:57:07 GMT https://community.esri.com/t5/k12-discussion/pro-license-offline/m-p/818546#M98 CharlieFitzpatrick 2019-10-24T20:57:07Z