topic Re: iPAD and tablet problems with Arc GIS lesson in K12 Discussion

iPAD and tablet problems with Arc GIS lesson

DellaRobertson — Fri, 22 Jan 2016 04:00:53 GMT

Today, I gave my 6th-grade students a handout of a lesson that I had written. It was a combination of "this is how you..." and, "explore on your own".

The students with the iPADs couldn't stay in ArcGIS Online; they kept getting kicked out.

One student with a tablet did not have the "add layer" (+ sign on yellow polygon) tool.

The students with tablets were able to work in ArcGIS Online without any trouble.

Can anyone advise me on this?

Thank you.

Re: iPAD and tablet problems with Arc GIS lesson

ChadKopplin — Fri, 22 Jan 2016 04:25:23 GMT

Did you try uninstalling and reinstalling the app's? This may help settle the issues down. It could have been a bad install. Also, from the web site are you using iOS 5.0 or later. ArcGIS on the App Store

Re: iPAD and tablet problems with Arc GIS lesson

DanPatterson_Retired — Fri, 22 Jan 2016 04:30:01 GMT

Della, see troubleshooting in the ArcGIS Online help Troubleshoot—ArcGIS Online Help | ArcGIS I don't see anything specific, but something with regard to you account settings may ring a bell

Re: iPAD and tablet problems with Arc GIS lesson

DellaRobertson — Sat, 23 Jan 2016 21:22:01 GMT

The students go to ArcGIS online. We don't use an app.

I don't know about the IOS version.

These are school iPADs.

Thank you, though.

Re: iPAD and tablet problems with Arc GIS lesson

DellaRobertson — Sat, 23 Jan 2016 21:23:07 GMT

Thank you, Dan. I will give that a try.

Re: iPAD and tablet problems with Arc GIS lesson

DanPatterson_Retired — Sun, 24 Jan 2016 00:00:17 GMT

Go to the Settings Icon, then select Settings, General and record the version ie mine is 9.2.1

Re: iPAD and tablet problems with Arc GIS lesson

DellaRobertson — Sun, 24 Jan 2016 05:05:30 GMT

Thank you. I will try that next week.