https://community.esri.com/t5/high-availability-and-disaster-recovery-questions/webgisdr-failed-to-back-up-the-relational-data/m-p/1691492#M878 <P>Hi All,</P><P>We are using ArcGIS Enterprise 12.0 and encountered an issue using WebGISDR tool when trying to directly upload to Azure Blob Storage</P><P>The error message goes like this:</P><P>Failed to back up the Relational Data Store</P><P>.....</P><P>Caused by: Timeout on blocking read 300000000000 NANOSECONDS</P><P>For context it took around<STRONG> 5 hours</STRONG> to create the data store back up file and it was around <STRONG>450GB</STRONG>.</P><P>Is there a way to increase the timeout or completely remove it?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="scrubbed_Screenshot 2026-03-19 103014.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/150034i7297808FBAD19A1C/image-size/medium?v=v2&amp;px=400" role="button" title="scrubbed_Screenshot 2026-03-19 103014.png" alt="scrubbed_Screenshot 2026-03-19 103014.png" /></span></P><P> </P> Thu, 19 Mar 2026 15:51:00 GMT ikelagos 2026-03-19T15:51:00Z https://community.esri.com/t5/high-availability-and-disaster-recovery-questions/webgisdr-failed-to-back-up-the-relational-data/m-p/1691492#M878 <P>Hi All,</P><P>We are using ArcGIS Enterprise 12.0 and encountered an issue using WebGISDR tool when trying to directly upload to Azure Blob Storage</P><P>The error message goes like this:</P><P>Failed to back up the Relational Data Store</P><P>.....</P><P>Caused by: Timeout on blocking read 300000000000 NANOSECONDS</P><P>For context it took around<STRONG> 5 hours</STRONG> to create the data store back up file and it was around <STRONG>450GB</STRONG>.</P><P>Is there a way to increase the timeout or completely remove it?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="scrubbed_Screenshot 2026-03-19 103014.png" style="width: 400px;"><img src="https://community.esri.com/t5/image/serverpage/image-id/150034i7297808FBAD19A1C/image-size/medium?v=v2&amp;px=400" role="button" title="scrubbed_Screenshot 2026-03-19 103014.png" alt="scrubbed_Screenshot 2026-03-19 103014.png" /></span></P><P> </P> Thu, 19 Mar 2026 15:51:00 GMT https://community.esri.com/t5/high-availability-and-disaster-recovery-questions/webgisdr-failed-to-back-up-the-relational-data/m-p/1691492#M878 ikelagos 2026-03-19T15:51:00Z https://community.esri.com/t5/high-availability-and-disaster-recovery-questions/webgisdr-failed-to-back-up-the-relational-data/m-p/1692195#M879 <P>Hi&nbsp;<a href="https://community.esri.com/t5/user/viewprofilepage/user-id/962354">@ikelagos</a>,</P><P>I would try increasing Portal's token expiration:</P><P><A href="https://enterprise.arcgis.com/en/portal/latest/administer/windows/specify-the-default-token-expiration-time.htm" target="_blank">https://enterprise.arcgis.com/en/portal/latest/administer/windows/specify-the-default-token-expiration-time.htm</A></P> Tue, 24 Mar 2026 13:50:51 GMT https://community.esri.com/t5/high-availability-and-disaster-recovery-questions/webgisdr-failed-to-back-up-the-relational-data/m-p/1692195#M879 JakeSkinner 2026-03-24T13:50:51Z