how i can create Task Management Portal system by using arcgis

MajidaAlSalhi — Tue, 18 Mar 2025 05:51:47 GMT

Current Situation:

Currently, when we encounter system issues, we communicate with K&A via email. All follow-ups and status tracking are managed through email chains until the issue is resolved. However, this approach leads to inefficiencies, including delays in follow-ups and, at times, missed updates from both sides.

Proposed Solution:

We require a dedicated task management portal where all reported issues are logged, assigned, and tracked efficiently. The portal should streamline communication, enforce accountability, and ensure timely resolution.

Key Features:

Issue Registration & Assignment:
- Users can register system issues through the portal.
- Each issue is automatically assigned to K&A and reflected on their dashboard.
Issue Tracking & Status Management:
- The vendor must update the issue status at each stage:
  - Pending: Issue reported but not yet addressed.
  - In Progress: The vendor has started working on the issue.
  - Resolved: The issue is completed, pending verification.
  - Closed: The issue is confirmed as resolved.
- When changing the status to In Progress, the vendor must specify the estimated resolution time (date and time).
Automated Notifications:
- The system will send automatic email notifications to the user who registered the issue at each status change.
- Reminders will be sent if no update is provided within the estimated resolution time.
Mandatory Documentation Upload:
- Upon resolving an issue, the vendor must upload a PDF report detailing the resolution process.
- The issue cannot be marked as Closed until documentation is provided.
Dashboard & Reporting:
- A comprehensive dashboard displaying key metrics:
  - Total issues reported
  - Number of pending issues
  - Number of resolved issues
  - Issues that took the longest time to resolve
  - Issues resolved in the shortest time
  - Average resolution time per issue
  - Trends in issue occurrence and resolution efficiency
Additional Enhancements:
- Search & Filter Options: Users can filter issues based on status, date, or priority.
- User Access Control: Different user roles (admin, reporter, vendor) with appropriate permissions.
- Historical Logs: Maintain a record of all issues, updates, and actions taken for audit purposes.

This platform will ensure transparency, accountability, and efficiency in issue resolution while reducing reliance on email-based tracking

Re: how i can create Task Management Portal system by using arcgis

TracyMoy — Wed, 02 Apr 2025 15:27:08 GMT

If you have not seen this, do check out the Request Management Solution. It is amazing and very configurable.

GIS Request Management Solution

Re: how i can create Task Management Portal system by using arcgis

TracyMoy — Wed, 02 Apr 2025 15:31:11 GMT

The link below is a webinar of success stories from a couple of weeks ago, there is another webinar today around noon.

Webinar for Success stories: GIS Request Management Solution

topic Re: how i can create Task Management Portal system by using arcgis in GIS Life Discussions

how i can create Task Management Portal system by using arcgis

Re: how i can create Task Management Portal system by using arcgis

Re: how i can create Task Management Portal system by using arcgis