topic Re: Free Licenses not delivered in GIS Day Questions

Free Licenses not delivered

ClariceGeo — Wed, 27 Nov 2024 13:42:17 GMT

I registred a GisDay event on 14th November, and I still have not received the 5 free licenses. The email that I used to subscribe for the event was pubclarice@gmail.com. I contacted ESRI support by email (gisday@esri.com) and I haven't received any answer. I would like to know when I will receive them.

Re: Free Licenses not delivered

ChristopherCounsell — Wed, 27 Nov 2024 14:30:11 GMT

It's a manual process and they received a high volume. I received mine over several weeks after registering. Just be patient and I'm sure you'll get them soon!

Re: Free Licenses not delivered

BriannaEttley — Wed, 27 Nov 2024 17:17:39 GMT

Thank you, @ChristopherCounsell for chiming in!

@ClariceGeo, as Chris mentioned, it's a bit of a manual process so please give us a bit of time. I'll reach out to the team to verify your GIS Day event.

Re: Free Licenses not delivered

ClariceGeo — Thu, 28 Nov 2024 18:31:12 GMT

Thank you, @BriannaEttley. I'll be waiting for a feedback!

Re: Free Licenses not delivered

ClariceGeo — Tue, 17 Dec 2024 12:50:47 GMT

Hi Brianna,

I hope this finds you well.

I received this email 11 days ago but haven’t yet received the Free Licenses. With the activation deadline of January 5th approaching and the year-end festivities drawing near, I’m concerned about potential delays.

Could you please provide a clearer update on this matter?

Best regards,
Clarice

Re: Free Licenses not delivered

BriannaEttley — Tue, 17 Dec 2024 20:00:16 GMT

Hi @ClariceGeo,

I definitely understand - I just reached back out to the team. I know they were waiting on additional codes. I will follow-up once I hear back from them. Thank you for your patience!

Re: Free Licenses not delivered

BriannaEttley — Mon, 30 Dec 2024 16:56:47 GMT

Hi @ClariceGeo,

I'm checking in to see if you received the 5 codes a few weeks back. Please let me know!

Thanks,

Re: Free Licenses not delivered

ClariceGeo — Tue, 31 Dec 2024 21:19:27 GMT

Hi, @BriannaEttley! I received it today! Thank you for all your support!