topic Script error (invalid pointer) in Windows 10, any browser when using Toolbox tools (e.g., Create address Locator) in Geoprocessing Questions

Script error (invalid pointer) in Windows 10, any browser when using Toolbox tools (e.g., Create address Locator)

JanEvans — Fri, 22 Apr 2016 02:54:02 GMT

I am on a Windows 10 machine, ArcGIS Desktop 10.3.1, using Edge, IE 11, Chrome and Firefox as the default browser to troubleshoot)

I was able to use two tools successfully ("Feature Class to Feature Class" and "Create Address Locator") at least once. At some point, for some unknown reason, when I tried to use these tools again, I get a script error:

An error has occurred in the script on this page.

Line: 47

Char: 4

Error: Invalid pointer

Code: 0

URL: file:///C:/Users/<username>/AppData/Roaming/ESRI/Desktop10.3.1/ArcToolbox/Dlg/MdDlgContent.htm

I have googled this error and found various suggestions to resolve it, tried many of them, but still cannot resolve the issue so I can use these tools.

I know from casting about on the web that this is a common problem. Has ESRI addressed this issue or does ESRI suggest a workaround?

Re: Script error (invalid pointer) in Windows 10, any browser when using Toolbox tools (e.g., Create address Locator)

DanPatterson_Retired — Fri, 22 Apr 2016 03:11:51 GMT

since you didn't specify what you tried.... the only common link that was resolved involved firefox and the error. But I am sure you have seen the link. I use Edge with 10 (and nothing else) and have never had issues with any of the tools in Arcmap

Opened a ticket with ESRI support - It seems the issue arrises from having Firefox as your default browser (and not IE). "I think the MdDlgContent.htm file gets opened with an MSXML Parser. I imagine that the software couldn't find a Parser plug-in compatible with Firefox."

Re: Script error (invalid pointer) in Windows 10, any browser when using Toolbox tools (e.g., Create address Locator)

JanEvans — Fri, 22 Apr 2016 16:14:56 GMT

Thanks for the reply. I tried the following:

1. Switched from Chrome to Edge as the default browser

2. Switched from Edge to IE11 as the default browser, adjusted the security

level from med-high to medium, and then deleted the ESRI profile

folders in C:/Users/ and then rebooted

2. I also tried the tools with FF as the default browser

I was able to use both tools successfully originally with Chrome as the

default browser. Something happened to render them useless due to this

error.

Thanks again.