topic No access to Esri Web Course although Esri Access is enabled in Esri Training Questions

No access to Esri Web Course although Esri Access is enabled

AarjenPeeters — Tue, 14 Apr 2026 13:56:45 GMT

Dear,

I have given a user Esri access via our ArcGIS Online:

But when he tries to access a web course via the Esri training catalog, he gets the following message:

What is the difference with enabling Esri Access via ArcGIS Online (which doesn't seem to be working) and giving access via My.Esri, which does seem to enable the access?

Thanks,
Regards.

Re: No access to Esri Web Course although Esri Access is enabled

Suzanne-Boden — Wed, 15 Apr 2026 21:20:05 GMT

Hi @AarjenPeeters , when an ArcGIS Online administrator enables Esri access for an individual in their ArcGIS Online organization, Esri Academy e-learning access is automatically enabled for that person at the same time. When adding an individual to your My Esri organization, the individual will have e-learning access enabled by default. So, for e-learning purposes, an individual only needs Esri access enabled in ArcGIS Online OR to be added as a member in My Esri.

That being said, if you're seeing different behavior, please let us know.