topic Re: Error accessing ESRI MOOC training website in Esri Training Questions

Error accessing ESRI MOOC training website

AyobamiKolawole — Mon, 03 Mar 2025 17:07:27 GMT

Hi all,

I was working on my MOOC training when I couldn't access the training site. I have checked my internet for connectivity, and everything is ok as I am able to access other sites, including my ARCGIS, online. The error I get is as follows: An error occurred while processing your request.

Reference #97.b0a64668.1741021184.5216b3dc

https://errors.edgesuite.net/97.b0a64668.1741021184.5216b3dc

Re: Error accessing ESRI MOOC training website

Ed_ — Mon, 03 Mar 2025 17:25:33 GMT

Maybe try the suggestions made here?

mooc unaccessbility

Re: Error accessing ESRI MOOC training website

AyobamiKolawole — Mon, 03 Mar 2025 17:40:34 GMT

Thank you. I have tried everything there. I have also used a different browser. The error persists.

Re: Error accessing ESRI MOOC training website

Ed_ — Mon, 03 Mar 2025 17:47:10 GMT

are you able to access https://www.esri.com/training/my-dashboard/? If so then at the bottom of that page, there is an option to contact via email or phone number (which is given there). You can try contacting ESRI via those options and get their help to troubleshoot the issue.

Re: Error accessing ESRI MOOC training website

AyobamiKolawole — Mon, 03 Mar 2025 18:06:35 GMT

I got the following error

An error occurred while processing your request.

Reference #97.a6a64668.1741025138.1176b246

https://errors.edgesuite.net/97.a6a64668.1741025138.1176b246

Re: Error accessing ESRI MOOC training website

S_Rastegar — Wed, 05 Mar 2025 19:01:28 GMT

I’m having trouble accessing ESRI training today (3/5/25). The browser keeps spinning until I get the 504 Gateway - Time out error.

Were you able to get it to work on your end?

Re: Error accessing ESRI MOOC training website

KatieSmith — Wed, 05 Mar 2025 19:48:33 GMT

Hi @S_Rastegar, apologies for the inconvenience of the error. Esri Academy is now back up and running.

Re: Error accessing ESRI MOOC training website

DebSF — Thu, 06 Mar 2025 14:13:21 GMT

I'm having issues accessing some videos, e.g. https://www.esri.com/training/catalog/6791143fdc6bc2001a949d0c/designing-gis-applications-with-accessibility/ - I get a message saying "Error loading course". Another video I watched the other day isn't working either. Is there still a problem with Esri Academy today?

I've tried different browsers and devices and it's the same on all.

Re: Error accessing ESRI MOOC training website

KatieSmith — Thu, 06 Mar 2025 22:02:37 GMT

Hi @DebSF, Esri Academy was experiencing issues this morning but everything is now resolved. On behalf of the Esri Training Team, we apologize for any inconvenience.