topic Re: Esri Academy training web courses not working in Esri Training Questions

Esri Academy training web courses not working

LucVanDijk — Fri, 19 Jul 2024 08:11:44 GMT

Hi Esri community,

Is anyone else having trouble lauching/resuming Web Courses on the Esri Academy training website? Whenever I try to launch/resume a course, the blue button appears to be loading but nothing happens. After about 30 seconds, a red notification appears in the top right of the screen displaying "Error launching course".

I have tried using Edge and Chrome browsers, deleting cookies, trying several course versions and trying different courses. None of them seem to solve the problem.

I also read on the news that there is currently a worldwide malfunction of computer systems related to CrowdStrike (the software supplier). Maybe this has something to do with it?

@Esri, please let us know when the site is working again! 🙂

Re: Esri Academy training web courses not working

DmytroSereda — Fri, 19 Jul 2024 09:20:20 GMT

Same... trying to launch one now, stil doesn't work

Re: Esri Academy training web courses not working

ola — Fri, 19 Jul 2024 10:20:06 GMT

I am having the same issue.

Re: Esri Academy training web courses not working

CS_VT — Fri, 19 Jul 2024 13:33:35 GMT

Same here!

Looks like ESRI maintains a service status website for AGOL: https://trust.arcgis.com/en/system-status/

It does not, however, seem to include the Training website in this array of information.

Good luck out there, fellow learners. Recess?

Re: Esri Academy training web courses not working

MatthewYoung1 — Fri, 19 Jul 2024 14:02:44 GMT

Having the same problem.

Re: Esri Academy training web courses not working

DanielQuintela — Fri, 19 Jul 2024 15:25:47 GMT

Am also experiencing the same issue.

Re: Esri Academy training web courses not working

MiaHargrave — Fri, 19 Jul 2024 17:45:28 GMT

Still experiencing the same issue

Re: Esri Academy training web courses not working

CS_VT — Fri, 19 Jul 2024 18:43:11 GMT

I was real nerdy about it and I wrote ESRI Training an email.

They got back to me in a few hours and shared that they are experiencing serious issues because of the outage and they are currently waiting for it to get resolved. They suggesting trying again by the end of the weekend!

Happy Mapping y'all.

Re: Esri Academy training web courses not working

KatieSmith — Fri, 19 Jul 2024 20:22:48 GMT

Hi, everybody. Yes, we are experiencing issues with our e-learning content and are actively working to get this fixed. We apologize for this inconvenience. Thank you for using Esri Community to connect with us!

Re: Esri Academy training web courses not working

TessaTabler — Fri, 19 Jul 2024 20:53:25 GMT

Thank you for your response Katie! This is the final week of my college course and we only have until 7/25 to finish our Web Courses... it is a big part of our grade so hopefully I can access them soon!

Re: Esri Academy training web courses not working

KatherineMudd — Sat, 20 Jul 2024 15:04:03 GMT

Hello! Thank you all for your feedback and patience as we worked to resolve the issue. Our e-learning is back up and running now. If you run into additional issues, please reach out to GISTraining@esri.com. Have a wonderful weekend!

Re: Esri Academy training web courses not working

SimonGisler84 — Fri, 20 Sep 2024 15:04:16 GMT

I'm still having the same problem. Drives me crazy... And this is two month after the first mention of the problem. Any solutions Esri?

Re: Esri Academy training web courses not working

KatherineMudd — Thu, 26 Sep 2024 16:24:39 GMT

Hi Simon,

We apologize for the inconvenience and ongoing issues you are experiencing. Can you please e-mail GISTraining@esri.com with more specifics around the issues you are experiencing? It would be helpful for us to review your case in more detail (for example, if you're experiencing issues with specific courses), so we can better diagnose the problem. Thank you.