topic Re: Server crashes when switch to https in Esri Geoportal Server Questions

Server crashes when switch to https

Vakhtang_Zubiashvili — Wed, 06 Dec 2023 12:31:41 GMT

hello everyone

we have a problem about ArcGIS server 10.9, so the deal is: our server works fine with port 6080 when we have HTTP as a protocol, but it crashes as soon as we put Http and Https as protocol.

Server has problem with 6443 port machine status gets error "Error"

Failed to get the status of the server machine 'server.domain'. Could not connect to the ArcGIS component at URL 'https://server:6443/arcgis/admin/local/isAppServerStarted'. The ArcGIS component on that machine may not be running or the machine may not be reachable at this time.Error: Connection refused: connect

Code

500

we checked SSL certificate and it is not a problem with certificate.

I would be grateful with any suggestions you have for me.

Re: Server crashes when switch to https

Marten — Wed, 06 Dec 2023 15:13:59 GMT

hi, can you get to: https://localhost:6443/arcgis/admin/ or http://localhost:6080/arcgis/admin/ ?

Also, can you verify the required ports are available on the server? See: Ports used by ArcGIS Server—ArcGIS Enterprise | Documentation for ArcGIS Enterprise

Re: Server crashes when switch to https

Vakhtang_Zubiashvili — Thu, 07 Dec 2023 08:59:32 GMT

hi @Marten ,

on 6080 port admin is accessible, but on 6443 it isn't and all the ports are opened.

Re: Server crashes when switch to https

Marten — Thu, 21 Dec 2023 21:28:31 GMT

Have you submitted a technical support request for this issue? That seems to be the best way forward.

Re: Server crashes when switch to https

GeoNomad — Wed, 11 Dec 2024 14:58:19 GMT

Hi. Does anyone have a fix related to the issue described above? I'm currently receiving the same error and wanted to open this chat back up. It doesn't look like there's any documentation on the issue on the ESRI site and this is the only post that mentions this error.

Re: Server crashes when switch to https

Marten — Wed, 11 Dec 2024 19:47:03 GMT

Have you looked at this series of documentation pages?

Server certificates—ArcGIS Server | Documentation for ArcGIS Enterprise