topic Re: Error: Unable to save your settings at this time in ArcGIS Enterprise Portal Questions

Error: Unable to save your settings at this time

PawelGanczarski — Tue, 04 Sep 2018 21:50:26 GMT

Hello,

I'm not able to save changes in "edit settings" tab in Portal for ArcGIS 10.6 (windows). I've applied the solution provided:https://support.esri.com/en/technical-article/000012316 without success. The text is the "organisation description" is short and simple. I've used the HTML editor to find problems with the text, but it appears similar to any text entered.

I'm baffled how else that can be approached.

Any help will be greatly appreciated,

Best regards,

Pawel

Re: Error: Unable to save your settings at this time

JeffreySutherland — Tue, 04 Sep 2018 22:18:54 GMT

Hi Pawel,

Can you share the text or html code that you are attempting to enter into the Organization Description field?

Thanks,

Jeff

Re: Error: Unable to save your settings at this time

PawelGanczarski — Tue, 04 Sep 2018 22:28:27 GMT

Hi Jeff,

Thanks for a prompt reply.

Sure, here it is : "Bienvenidos al portal de mapas comercial del Hub Geoespacial de Panamá"

Best regards,

Pawel

Re: Error: Unable to save your settings at this time

JeffreySutherland — Tue, 04 Sep 2018 22:44:20 GMT

Hi Pawel,

Thanks for the text. Is this text being modifed in any way with extra HTML? Is your organization language set to English or another language?

Can you try the following:
1. Remove any text from Organization Description.

2. Click Save.

3. Open Edit Setting again and manually type in the text for your organization description (do not copy the text from another source like Word). Make sure you are typing the text within the text editor and not editing the HTML source (as per the referenced technical article).

3. Click Save.

Let me know if that works.

Thanks,

Jeff

Re: Error: Unable to save your settings at this time

PawelGanczarski — Tue, 04 Sep 2018 22:49:58 GMT

Hi Jeff,

Yes, I did follow these 2 steps, but the problem is that when I remove and retype the text or copy it from a text editor, it doesn't allow to save the changes.

Pawel

Re: Error: Unable to save your settings at this time

JeffreySutherland — Tue, 04 Sep 2018 22:55:52 GMT

Can you post a screengrab of both the Text Editor Version and HTML source version of the text you are entering. See below for an example:

Text Editor Version:

HTML Source Version:

Re: Error: Unable to save your settings at this time

PawelGanczarski — Wed, 05 Sep 2018 13:36:29 GMT

Hi Jeff,

Attaching the screengrabs

First text editor version:

and HTML version:

Thanks,

Pawel

Re: Error: Unable to save your settings at this time

JeffreySutherland — Wed, 05 Sep 2018 16:48:10 GMT

Hi Pawel,

I can't seem to reproduce this on my end. Can you answer a few more questions for me?

Was your 10.6 Portal upgraded from a previous version?
- If so, can you check your index for the Portal? You will need to log into the Portal Admin API and navigate to https://portalmachine.domain.com/webadaptor/portaladmin/system/indexer and click index status. If any of the index values are highlighted red, you may need to reindex your Portal.
Can you try opening the browser developer tools and monitor the network traffic when clicking Save after updating the Organization Description? It would be beneficial to know the request response from the https://portalmachine.domain.com/webadaptor/sharing/rest/portals/self/update request that is made.

Thanks,

Jeff

Re: Error: Unable to save your settings at this time

PawelGanczarski — Fri, 07 Sep 2018 15:20:29 GMT

Hi Jeff,

Answering the questions.

1. This Portal version 10.6 was upgraded from version 10.3.1

Here the index status image

2. I'm attaching the screen grab from Fiddler regrading the request made when attempting to save changes:

I hope this helps,

Thanks,

Pawel

Re: Error: Unable to save your settings at this time

PawelGanczarski — Fri, 14 Sep 2018 15:49:44 GMT

Hi Jeff,

I have additional info that might be helpful to the case:

dojo.js:6 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.

r.getText @ dojo.js:6

Best regards,

Pawel

Re: Error: Unable to save your settings at this time

JeffreySutherland — Fri, 14 Sep 2018 16:15:19 GMT

Hi Pawel,

Sorry for the delay in response.

To further assist in debugging this issue, it might be best to contact ESRI Technical Support. They should be able to provide additional troubleshooting suggestions.

Thanks,

Jeff