topic Re: unable to create the group at this time in ArcGIS Enterprise Portal Questions

unable to create the group at this time

OfraAinemer — Thu, 10 Nov 2016 06:48:21 GMT

Hello,

I've installed portal for ArcGIS 10.4.1 on a new server, with web adaptor and CA certificate.

While I'm trying to add a group, I get this message "unable to create the group at this time".

Any ideas?

Thanks

Ofra

Re: unable to create the group at this time

JayantaPoddar — Thu, 10 Nov 2016 07:29:13 GMT

A known bug

BUG-000099447 - Unable to upload files or create groups in the Portal home application after updating the browser to Firefox 49, Chrome 54, or Safari 10.

Use this patch Portal for ArcGIS Home Application Upload Patch

Re: unable to create the group at this time

NadineTrahan1 — Thu, 22 Dec 2016 16:23:24 GMT

I'm having trouble with the patch suggested, is there a patch for the patch?

Re: unable to create the group at this time

JayantaPoddar — Thu, 22 Dec 2016 16:29:59 GMT

Make sure you install the appropriate version of patch. Are you using Portal for ArcGIS 10.4.1?

Re: unable to create the group at this time

NadineTrahan1 — Thu, 22 Dec 2016 16:34:31 GMT

Yes I am. For now I worked around by using Internet Explorer to create a group, but it would be nice for our users to be able to create their own. I've tried it on two separate Windows 7 machines, same result. Any ideas?

Thanks

Re: unable to create the group at this time

NadineTrahan1 — Thu, 22 Dec 2016 16:35:33 GMT

Should I be installing this on the user or server machine?

Re: unable to create the group at this time

JayantaPoddar — Thu, 22 Dec 2016 17:22:12 GMT

The one where Portal for ArcGIS is installed.

Re: unable to create the group at this time

NadineTrahan1 — Thu, 22 Dec 2016 18:04:33 GMT

Ok well I was able to successfully install on portal machine, which is the server, but even after closing and reopening Chrome, logging out and into portal, I get the same error message.

Re: unable to create the group at this time

NadineTrahan1 — Thu, 22 Dec 2016 18:06:59 GMT

Jayanta since there is a work around, I will create all the user groups with Internet Explorer, as there much bigger issues I need to move onto. Thanks anyway for your help.

Re: unable to create the group at this time

JennieCatalano1 — Wed, 11 Jan 2017 19:09:04 GMT

I'm having the same issue. We're running 10.4.1, I'm running Chrome 55, installed the above patch and still can't add groups.

Re: unable to create the group at this time

PaulDavidson1 — Wed, 11 Jan 2017 19:41:04 GMT

Jennie:

Have you tried it with IE?

Same result?

Perhaps check the permissions of the arcgisportal folder?

Re: unable to create the group at this time

NadineTrahan1 — Wed, 11 Jan 2017 20:05:40 GMT

Jennie, this problem was finally resolved for me as follows. Make sure to install the patch on the machine where Portal is, in our case the server machine. I then got a successful patch install, but still could not create groups until several days later, so I'm guessing after the patch install, you should close and open chrome as well as reboot your own computer?

Re: unable to create the group at this time

JennieCatalano1 — Wed, 11 Jan 2017 21:30:24 GMT

Hi David. It worked for me in IE. Thank you so much!

Re: unable to create the group at this time

PaulDavidson1 — Thu, 12 Jan 2017 18:05:49 GMT

Glad to hear it worked.

That sounds like the 10.4.1 Patch didn't install correctly or you need to reboot the server.

Apply the patch and then reboot the server.

I think the patch directions might say just stop and restart the ArcGIS Server service. I don't remember.

I prefer to reboot the server for a clean restart on anything like a patch, install, uninstall, repair, etc....

Re: unable to create the group at this time

JennieCatalano1 — Thu, 04 May 2017 14:27:12 GMT

Hello Jayanta. Yes, it worked with IE after installing a patch.

Re: unable to create the group at this time

Luiz_AmadeuCoutinho — Wed, 24 May 2017 16:01:05 GMT

(Solved) - Installed a new patch ArcGIS-1041-PFA-SEC2017U1-Patch-linux.tar

Hi guys

I installed Portal for ArcGIS Home Application Upload Patch for linux today, my Portal stopped to work after that.

It was created a extra folder called linux.portal at Portal installation Folder.

I run portaldiag to check the requirements and now I got a Warning Diag_26

DIAG000: Check for installation as root                       [PASSED]
DIAG001: Check for 64-bit architecture                        [PASSED]
DIAG002: Check OS version                                     [PASSED]
DIAG003: Check hostname for invalid characters                [PASSED]
DIAG005: Check system limits                                  [PASSED]
DIAG004: Check installed packages                             [PASSED]
DIAG006: Check OS patches                                     [PASSED]
DIAG016: Check Portal for ArcGIS ports                        [PASSED]
DIAG024: Check localhost resolution                           [PASSED]
DIAG020: Check hostname IP address mismatches                 [PASSED]
DIAG026: Check processes of Portal for ArcGIS core services   [WARNING]
DIAG028: Check data directory                                 [PASSED]
DIAG029: Check file system type                               [PASSED]

------------------------------------------------------------------------
There were 0 failure(s) and 1 warning(s) found:

WARNINGS:
------------------------------------------------------------------------

*** DIAG026: One or more core services was not started. Start Portal
for ArcGIS by running the startportal.sh script or restart Portal for
ArcGIS if it is already started.

Any idea to help me? Reinstall Portal will be terrible for me

Thank you.