topic Re: WMS Legend Errors on Printing Service in ArcGIS Enterprise Portal Questions

(FIXED)WMS Legend Errors on Printing Service

Luiz_AmadeuCoutinho — Wed, 04 Oct 2017 10:59:05 GMT

Hi guys

I´m trying to create some maps with printing services. On WMS services the legend is showed with weird characteres (attached).

We are running Portal 10.4.1 on Linux.

Portal for ArcGIS 10.4.1 Diagnostic Tool

Hostname: xxx
========================================================================

DIAG000: Check for installation as root                       [PASSED]
DIAG001: Check for 64-bit architecture                        [PASSED]
DIAG002: Check OS version                                     [PASSED]
DIAG003: Check hostname for invalid characters                [PASSED]
DIAG005: Check system limits                                  [PASSED]
DIAG004: Check installed packages                             [WARNING]
DIAG006: Check OS patches                                     [PASSED]
DIAG016: Check Portal for ArcGIS ports                        [PASSED]
DIAG024: Check localhost resolution                           [PASSED]
DIAG020: Check hostname IP address mismatches                 [PASSED]
DIAG026: Check processes of Portal for ArcGIS core services   [PASSED]
DIAG028: Check data directory                                 [PASSED]
DIAG029: Check file system type                               [PASSED]

------------------------------------------------------------------------
There were 0 failure(s) and 1 warning(s) found:

WARNINGS:
------------------------------------------------------------------------
*** DIAG004: The following required packages were not found:
libXtst
libXrender

These packages are required for the proper support of Portal for ArcGIS.
Check the Portal for ArcGIS System Requirements for details.

Re: WMS Legend Errors on Printing Service

JonathanQuinn — Wed, 04 Oct 2017 19:54:13 GMT

I wonder if those characters in the legend are considered part of a custom font on Linux?

Re: WMS Legend Errors on Printing Service

Luiz_AmadeuCoutinho — Fri, 06 Oct 2017 09:19:44 GMT

Hi Jonathan

I´m not using any special fonts and I never saw an option to change fonts when I´m trying to publish a WMS.

Re: WMS Legend Errors on Printing Service

GriffinMorgan1 — Fri, 06 Oct 2017 19:15:45 GMT

I don't know if those missing libraries are related to fonts directly but they are definitely related to the graphical rendering pipeline on Linux.

Re: WMS Legend Errors on Printing Service

RandallWilliams — Fri, 06 Oct 2017 20:34:43 GMT

I think I know the issue.

By default, the map surrounds in a default .mxd don't use Unicode fonts, and PDF has issues with font substitutions in some cases.

To confirm, does this issue happen when you print to PNG format?

Re: WMS Legend Errors on Printing Service

Luiz_AmadeuCoutinho — Tue, 10 Oct 2017 09:13:03 GMT

The same problem with PDF or PNG

Re: WMS Legend Errors on Printing Service

RandallWilliams — Tue, 10 Oct 2017 13:09:17 GMT

OK, then it's not the Unicode issue.

Try running yum install dejavu-sans-fonts. You'll need to restart ArcGIS Server after.

Re: WMS Legend Errors on Printing Service

Luiz_AmadeuCoutinho — Tue, 10 Oct 2017 13:43:04 GMT

Randall

dejavu-sans-fonts was installed and server and portal restarted, but the problem is the same (map service or wms services).

Re: WMS Legend Errors on Printing Service

RandallWilliams — Tue, 10 Oct 2017 13:46:14 GMT

Are you using a print service run from your local GIS Server, or are you using the ArcGIS Online print service? Also, please confirm that the fonts were installed to the GIS Server. The portal isn't doing to work to print.

Re: WMS Legend Errors on Printing Service

Luiz_AmadeuCoutinho — Tue, 10 Oct 2017 14:06:47 GMT

Yes It´s a local print service https://smart.campus.ciencias.ulisboa.pt /arcgis/rest/services/Utilities/PrintingTools/GPServer/Export%20Web%20Map%20Task

it´s wrong?

Re: WMS Legend Errors on Printing Service

RandallWilliams — Tue, 10 Oct 2017 14:17:58 GMT

No, I don't think so...does it only do this when you consume WMS?

Re: WMS Legend Errors on Printing Service

Luiz_AmadeuCoutinho — Tue, 10 Oct 2017 14:35:07 GMT

Before yes, but now with any kind of services. 😞

Re: WMS Legend Errors on Printing Service

Luiz_AmadeuCoutinho — Fri, 16 Feb 2018 13:35:19 GMT

Fixed

After upgrade to 10.6 and installed the packages

libXtst
libXrender