topic Re: printing issue on external basemap? in ArcGIS Enterprise Portal Questions

printing issue on external basemap?

sureshmanickam — Mon, 27 Feb 2017 07:19:05 GMT

If i use external map services as basemap, printing is not working in portal for ArcGIS-4.1.please anyone provide some solution #print option‌

Re: printing issue on external basemap?

JonathanQuinn — Mon, 27 Feb 2017 18:04:43 GMT

What error do you get? If you're using a print service from a federated server, take a look at the logs on that machine. If that's the case, if you were to remote into the Server machine as the user running the ArcGIS Server Windows service, are you able to reach the Services URL of the service you're trying to print?

Re: printing issue on external basemap?

sureshmanickam — Tue, 28 Feb 2017 09:17:08 GMT

iam getting below logs msgs from server logs. but i can able to reach map service URL.

SEVERE	Feb 28, 2017, 11:48:51 AM	Error executing tool. Export Web Map Job ID: j28723874e6f147079d2804de376cd297		PFARCGIS/ExportWebMap1.GPServer
SEVERE	Feb 28, 2017, 11:48:51 AM		Error executing tool. Export Web Map Job ID: j28723874e6f147079d2804de376cd297 : Layer "Satelitte_5223": Unable to connect to map server at https://<servername>/arcgis/rest/services/Satelitte/Satelitte/MapServer. Failed to execute (ExportWebMap). Failed to execute (Export Web Map).	PFARCGIS/ExportWebMap1.GPServer

WARNING	Feb 28, 2017, 11:48:50 AM		The server name or address could not be resolved (WinINet Error while using HTTPS security, 12007), URL = https://<servername>/arcgis/rest/services/Satelitte/Satelitte/MapServer?f=json	PFARCGIS/ExportWebMap1.GPServer
WARNING	Feb 28, 2017, 11:48:50 AM	The server name or address could not be resolved (WinINet Error while using HTTPS security, 12007), URL = https://<servername>/arcgis /rest/info?f=json		PFARCGIS/ExportWebMap1.GPServer

thanks

Re: printing issue on external basemap?

FC_Basson — Tue, 28 Feb 2017 09:38:16 GMT

At least you know that according to the error code 12007 the server name is not resolving. (https://support.microsoft.com/en-us/help/193625/info-wininet-error-codes-12001-through-12156) Can you ping the server?

Re: printing issue on external basemap?

sureshmanickam — Tue, 28 Feb 2017 10:52:01 GMT

i am able to reach this URL & add this map service in the portal-map and it displays..while printing only it gives this error..

thanks

Re: printing issue on external basemap?

JonathanQuinn — Tue, 28 Feb 2017 17:01:09 GMT

It sounds like the Server machine can't make outbound requests to external resources. This could be an outbound proxy issue or something else. Have you been able to reach the service URL when you remote into the Server machine as the user running the ArcGIS Server Windows service?

Re: printing issue on external basemap?

sureshmanickam — Wed, 01 Mar 2017 05:27:26 GMT

yes,i can able to reach Service URL from server machine as the user running the ArcGIS Server Windows service.

Thanks

Re: printing issue on external basemap?

FC_Basson — Wed, 01 Mar 2017 05:46:56 GMT

Have you tested if it works when you disable the server's firewall?

Re: printing issue on external basemap?

FC_Basson — Wed, 01 Mar 2017 05:51:03 GMT

I think you're having similar issues as described here: https://community.esri.com/thread/81811 and the advice by KOGuinn-esristaff‌ sounds like it might help.