topic Re: Portal For ArcGIS - Collector URL? in ArcGIS Enterprise Portal Questions

Portal For ArcGIS - Collector URL?

Drew — Wed, 19 Nov 2014 18:50:19 GMT

Hello,

We have installed Portal for ArcGIS and would like to use Collector for ArcGIS with our Portal.

I am having issues connecting to our Portal through Collector. Is there a specific URL I need to enter.

Some Info

Testing this on an iPad
I can access the portal on the iPad though the browser
Using HTTPS
I have tried the following...
- https://mysite.com
  - This says: " Portal Not Found"
- https://mysite.com/arcgis/home
  - This version brings up a Sign In Dialog, but fails when i enter credentials (Unknown Error Has Occurred)

Any ideas?

Thanks,

Drew

Re: Portal For ArcGIS - Collector URL?

RainerSpitzer1 — Thu, 20 Nov 2014 09:59:26 GMT

Hi Andrew,

this sounds like a problem with your ssl-certificate. You need to install the certificate of your webserver on your ipad to successfully login. To do so export the Certificate maybe from your browser send the certificate by mail to your ipad an click on it.

If you need more detailed information about how to bring the certificate to your ipad just let me know.

Re: Portal For ArcGIS - Collector URL?

Drew — Thu, 20 Nov 2014 18:41:27 GMT

Thanks for the reply Rainer.

We did have all sorts of SSL issues when configuring Portal. We did federate the server and that causes some certificate issues too. I will give your suggestion a try.

Would this be common practice moving forward if it works or should I look at the certificate a little closer?

Thanks again.

Drew

Re: Portal For ArcGIS - Collector URL?

RainerSpitzer1 — Fri, 21 Nov 2014 06:59:58 GMT

Hi Drew,

IT is unfortunally necessary if you are using your own ca or a selfsigned certificate. To avoid this additional steps you need your certificate to be signed by a trusted ca like thawte or startssl.

I hope this helps,

Von: Andrew Timmins

Gesendet: Donnerstag, 20. November 2014 19:42

An: Rainer Spitzer

Antwort an: jive-303489768-y3i-2-9fbh@mail.geonet.esri.com

Betreff: Re: - Portal For ArcGIS - Collector URL?

GeoNet <http://jiveon.jivesoftware.com/wf/click?upn=Dg1s4x8le7Lmxv8KWGaqo8h7SGfRSMkw-2FpvHGF9-2FW3rK-2Bvs1kL9-2FnG6jjf2NZhrLDz0M-2BrY-2By9IaziQEKVk3Hg-3D-3D_2vEmGfTv6NF9ysi44XFDLSmAR8EbLECDBSNjtoNhoJc7nstNZq8TQ3olFaKHjkV0JY93Dl1NCEdlSAxI-2BzElmet8Vv9K-2FhATatdwY1vybLkf2fKUlp8Hr3fnyWEFWjVVN7h9p-2BfXNLoWL2-2B8jhCC-2BB-2B4qoW7d5rew2B3uvq9yS1pyQqKZSuhOtm1vP-2FbsFMQSQ8Nl3OUU1W-2FdPmR8mHimm06AItM6llCtIB-2B3etU7C-2FELZQI1S9DejL2tUWLpFvtPfSJ3C49S2R5rAZbYU109fWA2rfevUHp4GLQdxaCVzGZbSaFEF1f4pPXCKN8PNWi>

Portal For ArcGIS - Collector URL?

reply from Andrew Timmins<http://jiveon.jivesoftware.com/wf/click?upn=Dg1s4x8le7Lmxv8KWGaqo7A4BXwO9PY1WvQ5cXCtK4-2FlQsrl0uao8P-2FakcevGyI3Ifw4yOHHvAIA3gbAJVGi35QgBfOeybhZk7ru1LgAhdA-3D_2vEmGfTv6NF9ysi44XFDLSmAR8EbLECDBSNjtoNhoJc7nstNZq8TQ3olFaKHjkV0JY93Dl1NCEdlSAxI-2BzElmet8Vv9K-2FhATatdwY1vybLkf2fKUlp8Hr3fnyWEFWjVVCGY-2B823Z3ZVwQnx4KacMMten8CqBYR7bbHda6XwmI-2FJE18cpa6zZcup0XRF-2Bc3QrbjLHdLctWlhQNf6EVcxkxlN-2FR0kDPWoGaZLFt73NHVbtdPajBRYBARLcfSFJLKZlfSYLqzj85etfbiQh3GcDNjOaQyZ2F8-2F84SP70rB8zT3SsRBlRDYb4sJbgaNtkhVP> in Portal for ArcGIS - View the full discussion<http://jiveon.jivesoftware.com/wf/click?upn=Dg1s4x8le7Lmxv8KWGaqo0VQjeJBYpG9HGC8QZBT-2FEyBFOkFCnASCCZjjSvlKqwNpLqRpHq1i2U-2BZXoilgsc5w4CHMq-2Bu4cS5WrXT3bzwWk-3D_2vEmGfTv6NF9ysi44XFDLSmAR8EbLECDBSNjtoNhoJc7nstNZq8TQ3olFaKHjkV0JY93Dl1NCEdlSAxI-2BzElmet8Vv9K-2FhATatdwY1vybLkf2fKUlp8Hr3fnyWEFWjVV7uCGsTGZqdY6FWG1XnK9Ky47WQHzCw55lWYXrgz-2F4zCRQrIZ9nglbaTAkhmWVojtcJofNeieF-2FjylDT1DYvD8jXUyEUxTSFxTWzDMLHM-2BtBueW7uicl-2FQD9J3M3jmzhSGokoDIdAfbGbli-2F9AnzSpgd7qAzapiyx3-2B7ewGleEQNcdk3pHmo9Cy4GHhIX0UTT>

Re: Portal For ArcGIS - Collector URL?

LisaEshelman — Wed, 06 Jan 2016 21:44:25 GMT

I installed the certificate and I am still being prompted for username/password. I will not accept anything including the Admin log on. Any ideas?

Re: Portal For ArcGIS - Collector URL?

LisaEshelman — Wed, 06 Jan 2016 21:45:57 GMT

I am having the same issue! I installed the SSL certificate and still is not letting me get to portal. Have you had any luck?

Re: Portal For ArcGIS - Collector URL?

Drew — Thu, 07 Jan 2016 14:24:22 GMT

Lisa,

when you visit the website using HTTPS does it look like you have a valid certificate?

In Google Chrome you should see a lock in the address bar, just like GeoNet has right now as you read this message.

You can click on that lock and get more information about the certificate.

I believe once we got a signed certificate we were able to login fine.

Drew

Re: Portal For ArcGIS - Collector URL?

CortWilson — Fri, 04 Mar 2016 18:17:29 GMT

Did you get this issue resolved Lisa? We are having the same issue. Everything seems to be fine with our SSL cert. I can visit the portal site on an iPad, but when I try to login to collector it says "unknown error occurred"

Re: Portal For ArcGIS - Collector URL?

AravindatStoryMaps — Fri, 04 Mar 2016 19:51:57 GMT

Curious, but Cort, what security is used in Portal? I.e. Is it a built-in named user or windows credentials or SAML (ADFS)?

Re: Portal For ArcGIS - Collector URL?

CortWilson — Fri, 04 Mar 2016 20:02:33 GMT

Built-in named user. I am using the initial administrator username and password to try and sign in on Collector.

Re: Portal For ArcGIS - Collector URL?

AravindatStoryMaps — Fri, 04 Mar 2016 21:50:56 GMT

Is the certificate coming from GoDaddy or is it a wildcard certificate?

Aravind

Re: Portal For ArcGIS - Collector URL?

CortWilson — Fri, 04 Mar 2016 22:53:14 GMT

Aravind, thanks for the reply!

Not coming from GoDaddy. I'll have to check with our IT Dept to find if it is a wildcard certificate.

The cert is issued by thawte SSL CA - G2

(not sure if that says anything about it being a wildcard or not).....

Re: Portal For ArcGIS - Collector URL?

AravindatStoryMaps — Fri, 04 Mar 2016 22:58:54 GMT

Okay try the following steps:

1. Open Portal in Chrome.

2. Look at the URL, eg.

- Does it have a fully secured green with the green lock in front?

3. If so, click the green lock icon, you will get the following option. Choose "Connection".

4. Click certificate information.

5. Choose details.

6. Scroll down to Field: "Subject".

7. Look at the value of "CN" in subject. If it's: <portal-domain-name> then good. If it contains " * " in the front, it's assigned as a wildcard certificate.

Re: Portal For ArcGIS - Collector URL?

CortWilson — Fri, 04 Mar 2016 23:03:39 GMT

Ok,

Yes, it is fully secure and there is no wildcard certificate assigned.

Re: Portal For ArcGIS - Collector URL?

AravindatStoryMaps — Fri, 04 Mar 2016 23:15:55 GMT

Okay, can you tell me the URL you use for logging into Portal? Is it https://<domain-URL>/webadaptor/home? or is it https://<domain-URL>/webadaptor ?

Can you remove home from the URL and try again?

Re: Portal For ArcGIS - Collector URL?

CortWilson — Fri, 04 Mar 2016 23:31:18 GMT

I was using https://<domain-URL>/webadapter/home

I removed "home" from the end and tried logging into collector. It works!

Thank you so much!

Re: Portal For ArcGIS - Collector URL?

AravindatStoryMaps — Fri, 04 Mar 2016 23:33:20 GMT

Great

I should have checked this first. It's 99% of the cases we get here at Support relating to login issues.

Re: Portal For ArcGIS - Collector URL?

CortWilson — Fri, 04 Mar 2016 23:33:21 GMT

Was I incorrect to have "home" at the end? or is there another issue?

Re: Portal For ArcGIS - Collector URL?

AravindatStoryMaps — Fri, 04 Mar 2016 23:35:15 GMT

By default, your Portal URL is only upto "https://<FQDN-URL>/webadaptor". "home" gets added as part of the context when you load Portal for ArcGIS on your browser.

Re: Portal For ArcGIS - Collector URL?

CortWilson — Fri, 04 Mar 2016 23:38:03 GMT

Confusing. I can see why many people would make the same mistake as me....

Thanks again.