Indexes Mismatch issues

vijaybadugu — Sun, 03 May 2026 14:54:55 GMT

The Portal has stopped working since yesterday. I restarted the server,Rebuilt indexes , Reconfigured the indexes. nothing is working. I found these in the logs. and attached portal logs. Single Machine configuration ArcGIS Enterprise 11.5 on Windows.

We have observed RAM reaches 99% in peak times and cpu utilization 98% .

Index service is running on the port 7199 and it is not listening.

When i open the portal with WebAdaptor :

Could not access any ArcGIS Enterprise portal machines. Please contact your system administrator.

I was able to login through portal admin with built in Admin account.

Other solutions : Restoring Windows Snapshot

Logs :

Health Check failed, the portal is not ready. Connection to the indexer service failed.

om.esri.arcgis.portal.admin.core.PortalException: Connection to the indexer service failed. at com.esri.arcgis.portal.admin.core.site.SiteManager.healthCheck(SiteManager.java:489) at com.esri.arcgis.portal.admin.core.site.SiteManager.healthCheck(SiteManager.java:543) at com.esri.arcgis.portal.admin.rest.site.SiteResource.healthCheck(SiteResource.java:1372) at jdk.internal.reflect.GeneratedMethodAccessor114.invoke(Unknown Source) at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source) at java.base/java.lang.reflect.Method.invoke(Unknown Source) at org.glassfish.jersey.server.model.internal.ResourceMethodInvocationHandlerFactory.lambda$static$0(ResourceMethodInvocationHandlerFactory.java:52) at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher$1.run(AbstractJavaResourceMethodDispatcher.java:146) at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.invoke(AbstractJavaResourceMethodDispatcher.java:189) at org.glassfish.jersey.server.model.internal.JavaResourceMethodDispatcherProvider$ResponseOutInvoker.doDispatch(JavaResourceMethodDispatcherProvider.java:176) at org.glassfish.jersey.server.model.internal.AbstractJavaResourceMethodDispatcher.dispatch(AbstractJavaResourceMethodDispatcher.java:93) at org.glassfish.jersey.server.model.ResourceMethodInvoker.invoke(ResourceMethodInvoker.java:478) at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:400) at org.glassfish.jersey.server.model.ResourceMethodInvoker.apply(ResourceMethodInvoker.java:81) at org.glassfish.jersey.server.ServerRuntime$1.run(ServerRuntime.java:261) at org.glassfish.jersey.internal.Errors$1.call(Errors.java:248) at org.glassfish.jersey.internal.Errors$1.call(Errors.java:244) at org.glassfish.jersey.internal.Errors.process(Errors.java:292) at org.glassfish.jersey.internal.Errors.process(Errors.java:274) at org.glassfish.jersey.internal.Errors.process(Errors.java:244) at org.glassfish.jersey.process.internal.RequestScope.runInScope(RequestScope.java:265) at org.glassfish.jersey.server.ServerRuntime.process(ServerRuntime.java:240) at org.glassfish.jersey.server.ApplicationHandler.handle(ApplicationHandler.java:697) at org.glassfish.jersey.servlet.WebComponent.serviceImpl(WebComponent.java:394) at org.glassfish.jersey.servlet.ServletContainer.serviceImpl(ServletContainer.java:377) at org.glassfish.jersey.servlet.ServletContainer.doFilter(ServletContainer.java:552) at org.glassfish.jersey.servlet.ServletContainer.doFilter(ServletContainer.java:493) at org.glassfish.jersey.servlet.ServletContainer.doFilter(ServletContainer.java:430) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:164) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:140) at org.sitemesh.webapp.contentfilter.ContentBufferingFilter.bufferAndPostProcess(ContentBufferingFilter.java:185) at org.sitemesh.webapp.contentfilter.ContentBufferingFilter.doFilter(ContentBufferingFilter.java:142) at org.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:144) at org.sitemesh.config.ConfigurableSiteMeshFilter.doFilter(ConfigurableSiteMeshFilter.java:191) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:164) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:140) at com.esri.commons.web.AppFilter.doFilter(AppFilter.java:278) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:164) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:140) at com.esri.arcgis.portal.admin.rest.filters.AdminFilter.doFilter(AdminFilter.java:136) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:164) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:140) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:167) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:90) at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:598) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:116) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:93) at com.esri.arcgis.portal.util.TomcatValve.invoke(TomcatValve.java:44) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:74) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:344) at org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:398) at org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:63) at org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:903) at org.apache.tomcat.util.net.Nio2Endpoint$SocketProcessor.doRun(Nio2Endpoint.java:1675) at org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:52) at org.apache.tomcat.util.net.AbstractEndpoint.processSocket(AbstractEndpoint.java:1360) at org.apache.tomcat.util.net.Nio2Endpoint$Nio2SocketWrapper$2.completed(Nio2Endpoint.java:629) at org.apache.tomcat.util.net.Nio2Endpoint$Nio2SocketWrapper$2.completed(Nio2Endpoint.java:605) at org.apache.tomcat.util.net.SecureNio2Channel$1.completed(SecureNio2Channel.java:1044) at org.apache.tomcat.util.net.SecureNio2Channel$1.completed(SecureNio2Channel.java:970) at java.base/sun.nio.ch.Invoker.invokeUnchecked(Unknown Source) at java.base/sun.nio.ch.Invoker$2.run(Unknown Source) at java.base/sun.nio.ch.AsynchronousChannelGroupImpl$1.run(Unknown Source) at org.apache.tomcat.util.threads.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1189) at org.apache.tomcat.util.threads.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:658) at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:63) at java.base/java.lang.Thread.run(Unknown Source)

2026-05-03T06:26:35,718 Portal Admin GISSRV1.ROMLC.NET 9999 28344 0563ad29-ffcc-4c39-bd84-3e6455317644

Re: Indexes Mismatch issues

JakeSkinner — Mon, 04 May 2026 11:13:29 GMT

Hi @vijaybadugu,

1. What are the current specs for your Portal server (i.e. 4 cores, 16 GBs RAM)?

2. Do you have a WebGISDR backup?

topic Re: Indexes Mismatch issues in ArcGIS Enterprise Portal Questions

Indexes Mismatch issues

Re: Indexes Mismatch issues