topic Re: High Portal content views in ArcGIS Enterprise Portal Questions

High Portal content views

Chris_Schofield — Mon, 27 Apr 2026 12:28:24 GMT

Hi All

Hit an issue with a reasonably new install of 11.5 around content views.

Web maps, apps and experiences are all hitting thousands of 'views' per item, when the item is private (not publicly shared), in some cases not even actually viewed (literally uploaded a day or two) yet has 11000 hits.

Additional info:

ArcGIS Monitor 2025.1 installed and running
Portal (and the rest of the Enterprise) installed in Azure (on a set of VM's)

Clearly something is amiss, including our KPI's 😫

Any help would be appreciated....

Thanks

Re: High Portal content views

SimonSchütte_ct — Mon, 27 Apr 2026 14:04:53 GMT

What about the services within your maps and apps, do they have thousand of hits as well?
You need to figure out if this just a bug in the counting mechanism or suspicious behaviour...

Re: High Portal content views

Chris_Schofield — Mon, 27 Apr 2026 14:32:11 GMT

Hi Simon and thanks for the response.

The services are all relatively small (couple of hundred hits at most), whereas its almost exclusively the web maps, apps etc hitting between 2-12k in comparison.....

Re: High Portal content views

SimonSchütte_ct — Mon, 27 Apr 2026 14:39:42 GMT

Good. This points more to a counter issue, but I´d recommend still staying vigilant for suspicious activities.
Check the logs for activities.

Are the counter numbers in Portal (Item Details) the same as in ArcGIS Monitor?

Re: High Portal content views

BlakeTerhune — Tue, 28 Apr 2026 14:25:22 GMT

Do you have any Python API scripts that perform inventory or maintenance operations on your Portal? I've noticed that, for example, digging into the layers of a web map with the API for Python will count as a view.

Re: High Portal content views

Chris_Schofield — Wed, 29 Apr 2026 07:32:25 GMT

Monitor doesn't seem to count the maps / apps / experiences......so hard to compare

Re: High Portal content views

Chris_Schofield — Wed, 29 Apr 2026 07:34:04 GMT

No, but this has made me think that maybe Monitor hitting them could be artificially increasing the views...... 🤔