topic Re: Store credentials missing in ArcGIS Enterprise Portal Questions

Store credentials missing

MicBry — Mon, 03 Nov 2025 09:14:12 GMT

Hi!

I am trying to connect to a hosted service from a trusted server. I am using ArcGIS Enterprise 11.3 as an administrator. I want to add a feature from another organization by using the url of their feature. It works, but I am not able to select the function store credentials. The button is missing. I have added the server as a secure server under security, but that did not help. I have done this with other organizations before without the same problem. Does anyone know what might be the problem this time around?

Best, Michaela

Re: Store credentials missing

JeffSmith — Mon, 03 Nov 2025 17:01:22 GMT

Hi @MicBry. In order to store credentials, ArcGIS Enterprise needs to be able to communicate with the other organization. The easiest way to check that would be to login to the Portal directory (aka sharing api) on your Enterprise and go to /sharing/rest/portals/checkUrl. Enter the rest/services url for the other organization. I'm assuming this will fail but it will hopefully give you an idea of why. If they are able to communicate with each other over the network, perhaps there is something related to the SSL certificates.

Re: Store credentials missing

Priya_Das — Thu, 06 Nov 2025 10:01:59 GMT

Hi @MicBry

I was wondering while adding the service as an item do you receive any error: "There was an error while adding this item". In developer log it shows- Error generating token.

Did you tried following:

Added ( trusted server URL) in allowedproxyhost
Did CheckURL for ( trusted server URL) Portal sharing rest endpoint
- Do you notice any error: Unable to validate ssl certificate certification path
- If yes, Kindly check the certificate configured.