topic Error: The item was not found While creating offline areas (11.5) in ArcGIS Enterprise Portal Questions

Error: The item was not found While creating offline areas (11.5)

vijaybadugu — Tue, 29 Jul 2025 20:45:18 GMT

I am getting an issue while packaging offline areas through ArcGIS Portal "Error: The item was not found. The item was not found. The item was not found." I checked the item, it is there and was able to open without any issue

Re: Error: The item was not found While creating offline areas (11.5)

CodyPatterson — Tue, 29 Jul 2025 20:59:31 GMT

Hey @vijaybadugu

Are there any issues within your Portal or Server manager logs?

Cody

Re: Error: The item was not found While creating offline areas (11.5)

vijaybadugu — Tue, 29 Jul 2025 21:04:32 GMT

"code": 6, "messageCode": "OffPkg_ 6", "message": "Failed to get item <id> error Error code: 400\nDescription: Bad syntax in request.\nMessage: Item does not exist or is inaccessible.\n", "params": {"itemId": "<Id>", "error": "Error code: 400\nDescription: Bad syntax in request.\nMessage: Item does not exist or is inaccessible.\n"}}

Re: Error: The item was not found While creating offline areas (11.5)

ChrisUnderwood — Wed, 30 Jul 2025 08:32:27 GMT

Hello @vijaybadugu , I think this may be a package size issue. According to the Portal for ArcGIS 11.5 documentation, the limit is 4GB. Is it possible you are exceeding this (remember attachments etc also count towards that limit) ?
https://enterprise.arcgis.com/en/portal/latest/use/take-maps-offline.htm#:~:text=Packaging%20for%20a%20web%20layer,is%20larger%20than%204%20GB

Re: Error: The item was not found While creating offline areas (11.5)

vijaybadugu — Wed, 30 Jul 2025 13:08:20 GMT

All individual offline maps are around 1GB size. it was working fine before.

Re: Error: The item was not found While creating offline areas (11.5)

CodyPatterson — Thu, 31 Jul 2025 11:40:41 GMT

Hey @vijaybadugu

Hmm that is strange, is this a published feature service? If so, would you be able to restart the feature service through the Server Manager? I'd also try manipulating or writing information to the layer while within Map Viewer on the Portal itself. Along with that, if there are any offline areas in the Map Settings that you can see, you may try revoking those and seeing if it comes back maybe.

Cody

Re: Error: The item was not found While creating offline areas (11.5)

PalomaGómezGonzález__8 — Fri, 13 Mar 2026 09:32:13 GMT

Hello,

did you find a solution? We have a similar problem.