topic Re: Web Editor does not open in ArcGIS Enterprise Portal Questions

Web Editor does not open

JohnGoat — Fri, 17 Jan 2025 06:45:58 GMT

Hi everbody,

I am using ArcGIS Enterprise 11.3, the web editor does not open, I could not find a source about the reason. he page does not respond, it remains a white page.

@CraigGillgrass

[modal] component is deprecated and will be removed in v4. Use "dialog" instead.

Re: Web Editor does not open

CraigGillgrass — Fri, 17 Jan 2025 17:02:09 GMT

@JohnGoat Have you ever been able to open the Web Editor since it was installed? Or did this just start to happen?

The warnings you see in the console are not the issue.

Re: Web Editor does not open

JohnGoat — Fri, 17 Jan 2025 17:12:29 GMT

After installation I ran the application and did not experience any problems. It just updated the Google Chrome version.

Re: Web Editor does not open

CraigGillgrass — Fri, 17 Jan 2025 17:14:35 GMT

thanks @JohnGoat What version of Google Chrome did you update to? Can you open Web Editor in another browser, such as Edge or Firefox?

Re: Web Editor does not open

JohnGoat — Mon, 20 Jan 2025 07:20:35 GMT

Chrome version is 131.0.6778.265 - Edge 132.0.2957.115 - Firefox 134.0.1 (64-bit)

I tried with Edge and Firefox but still couldn't log in. stuck on the white page

Re: Web Editor does not open

CraigGillgrass — Mon, 20 Jan 2025 14:02:19 GMT

@JohnGoat if this is an issue with other browsers, that seems to indicate it may not be a browser issue. I'd see if the portal can be be restarted and see if anything has changed on the server/portal.

You could also provide the network traffic when you try to connect - that might point to an issue.

Craig

Re: Web Editor does not open

CraigWeber — Fri, 02 May 2025 13:59:44 GMT

@JohnGoat or @CraigGillgrass, Was a solution ever found for this? I'm having the same issue. Thanks!

Re: Web Editor does not open

CraigGillgrass — Fri, 02 May 2025 14:03:05 GMT

@CraigWeber Are you running into this issue on Enterprise 11.3? What is the error or message you receive? Can you reproduce the issue in multiple browsers?

Re: Web Editor does not open

JohnGoat — Fri, 02 May 2025 14:18:12 GMT

@CraigWeber I upgraded to version 11.4 and the problem was solved. The problem was not solved in 11.3.

I think this error started after installing a patch in 11.3, before that I could use the web editor without any errors.

Re: Web Editor does not open

PierreloupDucroix — Wed, 09 Jul 2025 03:35:26 GMT

Hello @CraigGillgrass

Any news regarding Web Editor not showing in AGE 11.3 ?

I am pretty sure that it used to work after the installation, but now I also have a blank page without error

Re: Web Editor does not open

CraigGillgrass — Wed, 09 Jul 2025 13:26:20 GMT

@PierreloupDucroix no, we are not able to reproduce this issue. If you've already tried the other steps recommended in the thread, I'd suggest contacting Support so they can troubleshoot this with you.

Re: Web Editor does not open

PierreloupDucroix — Thu, 10 Jul 2025 01:33:33 GMT

Restarting the portal didn't solve the issue and upgrading to 11.4 or 11.5 is not an option now.

I will have to log a case.

Regards

Re: Web Editor does not open

PierreloupDucroix — Wed, 16 Jul 2025 07:07:08 GMT

FYI, I found this documentation that explain how to resolve the issue : https://support.esri.com/en-us/knowledge-base/problem-blank-screen-displayed-when-accessing-arcgis-we-000034290

Be sure to add the full URL of the portal, ie. https://portalUrl/webadaptor/

Now it is working again \o/

Re: Web Editor does not open

PierreloupDucroix — Wed, 15 Oct 2025 23:58:18 GMT

[EDIT]: After installing some portal patches, the configuration file reverted to "portalUrl": "https://@sbaseurl@/".

I had to manually edit the file once more...

Re: Web Editor does not open

CraigGillgrass — Fri, 17 Oct 2025 16:20:40 GMT

@PierreloupDucroix we've confirmed the issue and its been addressed in subsequent releases. Unfortunately, it cannot be back ported.

So, when installing further patches, you will need to go through the steps in the article.

I apologize it took so long to get this sorted.