topic Re: ArcGIS Server backup fails in ArcGIS Enterprise Portal Questions

ArcGIS Server backup fails

stevecater1 — Mon, 11 May 2020 20:44:36 GMT

When I run an ArcGIS Server backup I get this error message:

{"code":500,"messages":["Export operation failed. Unsupported Image Type"],"status":"error"}

The export fails every time. This is a federated AGS/Portal deployment. Has anyone seen this error before?

This happens in AGS 10.7.1

Re: ArcGIS Server backup fails

JonathanQuinn — Mon, 11 May 2020 21:44:33 GMT

You may have a corrupt thumbnail. Do all thumbnails appear valid when looking at them via My Content or Manager?

Re: ArcGIS Server backup fails

stevecater1 — Mon, 11 May 2020 23:44:08 GMT

All the services are hosted and there is just a default thumbnail. It's like that on all of our sites.

Re: ArcGIS Server backup fails

JonathanQuinn — Tue, 12 May 2020 00:11:07 GMT

What about from My Content? Do they look correct? A recent bug came in with a similar error:

BUG-000130541 - Pink thumbnails created by BUG-000129503 will lead webgisdr tool to fail at later versions with message: {"code":500,"messages":["Export operation failed. Unsupported Image Type"],"status":"error"} after upgrading Enterprise from 10.6.1 to a newer version

The problem will occur if you create a backup using the Administrator API as well. You could look into watching what Server does during exportSite using ProcMon. Set a filter for the arcgisinput folder and the last service accessed by the Server's javaw.exe process that contains a valid thumbnail. The next one, (listed alphabetically in the Admin API), maybe has the corrupt one.

Re: ArcGIS Server backup fails

stevecater1 — Tue, 12 May 2020 18:12:56 GMT

What thumbnail? The thumbnail in the portal content directory or the thumbnail in the arcgisinput folder?

Thumbnail here:

D:\arcgisprod\directories\arcgissystem\arcgisinput\Hosted\USGS_ProspectsMines_USA.FeatureServer\extracted\esriinfo\thumbnail

Thumbnail here used in Content of Portal:

D:\arcgisportal\content\items\4ce7873919924f398b0981a693235a26\esriinfo\thumbnail

Thanks, I also have a premium support ticket open on this issue. Esri Case #02534301 - Export AGS SIte fails.

Re: ArcGIS Server backup fails

stevecater1 — Tue, 12 May 2020 18:13:30 GMT

Also would the thumbnail look pink if it is corrupt?

Re: ArcGIS Server backup fails

JonathanQuinn — Tue, 12 May 2020 18:28:21 GMT

I think the thumbnail would only look pink in a specific scenario (publishing from Pro 2.5 to Portal 10.6.1).

Re: ArcGIS Server backup fails

JonathanQuinn — Tue, 12 May 2020 18:35:27 GMT

The error returned when the thumbnail is pink, (which indicates it's corrupt somehow) is the same one you're getting when trying to export. If you weren't at 10.6.1 and publishing from 2.5 at some point, it may have become corrupt another way. The best the software can do is let the export go through and tell you what thumbnail is corrupt.

I looked through that case, and I think there was an issue with Server's exportSite process that used the wrong TEMP directory. It should use the path defined by the TEMP environment variable. This is present in 10.7.1 and fixed at 10.8.

The thumbnail in the arcgisinput folder would be corrupt, but the process to create the thumbnail is the same between My Content and Manager. I'd suggest using ProcMon while exporting to see what the last service was that was exported correctly. The next one listed alphabetically could be the one with the corrupt thumbnail. You can use the Admin API to update it or delete it:

Edit Item Information—ArcGIS REST API: Administer your server | ArcGIS for Developers

Out of curiosity, are you only exporting Server, or are you creating backups of Portal and Data Store as well?

Re: ArcGIS Server backup fails

stevecater1 — Tue, 12 May 2020 18:37:52 GMT

Or is it the thumbnail that is supposed to be in the Services folder:

example:

D:\arcgisprod\config-store\services\Hosted\Rivers.FeatureServer\esriinfo

Re: ArcGIS Server backup fails

stevecater1 — Tue, 12 May 2020 20:06:40 GMT

WebGISdr does not work and throws the error mentioned above during the server export. When using the server admin tools export it also throws the error.

The server export is defaulting to server\framework\runtime\tomcat\temp as it runs, it then moves the tmp-ags-zip to the output folder (if it runs)

I went in and figured out that the export failed after a specific service located in the config-store\service\Hosted folder. When I checked the next service in the list there was a .jpeg thumbnail and a folder called thumbnail with a png file in it. I went into the arcgis\admin directory and updated the thumbnail using the admin. It updated the thumbail\thumbnail.png file. The png and jpeg file displayed correctly and were not pink or corrupted. After I updated the thumbnail the export worked.

To figure out what service was failing in the export I used ProcMon and set the filter to Path contains tmp-ags

Re: ArcGIS Server backup fails

JonathanQuinn — Tue, 12 May 2020 20:20:38 GMT

Glad you got it sorted out. We'll be updating the export logic to proceed but list the thumbnails that were corrupt so you can correct them far easier.

Re: ArcGIS Server backup fails

StefanUseldinger — Wed, 07 Oct 2020 06:35:37 GMT

Haven't seen this in 10.8.1. When will this check be released?

Re: ArcGIS Server backup fails

JonathanQuinn — Fri, 30 Oct 2020 17:03:41 GMT

This is not resolved at 10.8.1, you can contact Support and they will have a workaround for you to implement.

Re: ArcGIS Server backup fails

DianaBenedict1 — Thu, 29 Apr 2021 18:46:16 GMT

I wanted to document my findings in case others may find this useful. First, I want to start off by thanking Jonathan Quinn from ESRI for all his support with this issue. In our Enterprise GIS I was encountering the following issue after I upgraded our Enterprise (Porta, ArcGISServer, DataStore) from 10.6.1 to 10.8.1

unable to overwrite existing Services- this process would fail
unable to run the giswebdr tool - it failed when backing up the federated gisserver
unable to run the exportSite REST operation in Services section of the GIS Server Admin site. I was getting the same error as mentioned above {"code":500,"messages":["Export operation failed. Unsupported Image Type"],"status":"error"}

Jon and I determined that all this issue were related this error. After creating a new simple jpeg image (in paint save jpg), I used this image to update the thumbnail for all the services on my GIS Server using the python script that Jon suggested as a fix. Using this method fixed my issue, I am now able to do the following:

Use the exportSite operation in ArcGIS Server Admin Rest services endpoint
Run the webgisdr tool on the entire GIS Portal
Update existing service from ArcGIS Pro. It no longer fails to overwrite existing services.

Re: ArcGIS Server backup fails

Mehretab — Wed, 15 Sep 2021 12:59:30 GMT

I got the ["Export operation failed. Unsupported Image Type"] after updating our server from 10.6.1 to 10.8.1. It is a known issue and a solution is provided in the Technical Support. I already used the script in our windows based ArcGIS server. My question is, we have the same problem in our Linux based ArcGIS server. How can I run the python script in Linux. Should I install Python 2.7 or Python 3? Or do we have a default python installation in linux based ArcGIS server?

Note: Our ArcGIS server is federated with portal.

cheers,

Mehretab

Re: ArcGIS Server backup fails

Mehretab — Wed, 22 Sep 2021 09:43:33 GMT

It turns out to be easier than I thought.

The Python installation location on Linux based ArcGIS Server machine is arcgis_server_installation_directory/arcgis/server/tools/python

and we can run python script on terminal as the example below:

ArcGISServer_InstallDir/arcgis/server/tools/python ~/your_python_ScriptDir/myscript.py

cheers,

Mehretab

Re: ArcGIS Server backup fails

Carl_Flint — Mon, 18 Apr 2022 13:37:36 GMT

Jonathan,

I have a machine with this issue and the download link on the following support page doesn't download the zipped mitigation script. Could you advise on another location for this file?

https://support.esri.com/en/technical-article/000024415

Thanks,

Re: ArcGIS Server backup fails

Mehretab — Tue, 19 Apr 2022 08:18:24 GMT

Here is the Script and make sure to save it as .py.

Re: ArcGIS Server backup fails

CesarPiovanetti1 — Tue, 26 Apr 2022 23:27:39 GMT

Hi all, I am encountering the same issue while running WEBGISDR utility: {"code":500,"messages":["Export operation failed. Unsupported Image Type"],"status":"error"}

This error is only returned while backing up the ArcGIS Server part.

I downloaded the script associated with the bug mentioned in this thread, and created the generic PNG (also tried with JPG) but still returns the same error. Any thoughts?

Re: ArcGIS Server backup fails

MortenMa93 — Thu, 17 Nov 2022 14:11:41 GMT

I've encountered the same issue. Did you find a solution?