Cannot backup deployment after upgrade to 11.4

Yurii_P — Thu, 26 Dec 2024 09:38:48 GMT

Hello! After updating our ArcGIS deployment from 11.3 to 11.4 we no longer can take backups using webgisdr tool. Upgrade was done using cloudformation template provided by Esri. To take backup I run:

opt/arcgis/portal/tools/webgisdr/webgisdr.sh --export --file /opt/arcgis/portal/tools/webgisdr/webgisdr.properties

As a result I receive:

================================================== Starting the WebGIS DR utility. ================================================== Exception in thread "main" java.lang.NoClassDefFoundError: com/azure/storage/file/datalake/models/DataLakeStorageException at com.esri.arcgis.discovery.cache.AccessCredentials$Provider.fromStringIgnoreCase(AccessCredentials.java) at com.esri.arcgis.discovery.util.CloudEndpointLocator.b(CloudEndpointLocator.java:218) at com.esri.arcgis.discovery.util.CloudEndpointLocator.getProperty(CloudEndpointLocator.java:133) at com.esri.arcgis.discovery.util.CloudEndpointLocator.getS3EndPoint(CloudEndpointLocator.java:50) at com.esri.arcgis.webgis.storageservice.s3.S3StorageService.a(S3StorageService.java:215) at com.esri.arcgis.webgis.storageservice.s3.S3StorageService.<init>(S3StorageService.java:164) at com.esri.arcgis.webgis.storageservice.s3.S3StorageProvider.connect(S3StorageProvider.java:19) at com.esri.arcgis.webgis.storageservice.StorageManager.getConnection(StorageManager.java:63) at com.esri.arcgis.webgis.service.impl.WebGISDRFrontController.service(WebGISDRFrontController.java:132) at com.esri.arcgis.webgis.service.impl.WebGISDRManager.b(WebGISDRManager.java:193) at com.esri.arcgis.webgis.service.impl.WebGISDRManager.exportWebGIS(WebGISDRManager.java:177) at com.esri.arcgis.webgis.client.WebGISDR.main(WebGISDR.java:138) Caused by: java.lang.ClassNotFoundException: com.azure.storage.file.datalake.models.DataLakeStorageException at java.base/jdk.internal.loader.BuiltinClassLoader.loadClass(Unknown Source) at java.base/jdk.internal.loader.ClassLoaders$AppClassLoader.loadClass(Unknown Source) at java.base/java.lang.ClassLoader.loadClass(Unknown Source) ... 12 more

I guess I may be missing some properties from my webgisdr.properties file because I replaced original webgisdr.properties by the same file from 11.3. I tried to recreate it manually using properties from https://enterprise.arcgis.com/en/portal/latest/administer/linux/populate-webgisdr-tool-properties-file.htm but no success, I still receive same error.

Re: Cannot backup deployment after upgrade to 11.4

Yurii_P — Wed, 08 Jan 2025 13:20:46 GMT

This problem exists even on fresh install

Re: Cannot backup deployment after upgrade to 11.4

SeanF — Fri, 07 Feb 2025 17:30:09 GMT

Workaround
Copy the azure-storage-file-datalake.jar file from the Portal for ArcGIS framework\lib directory into the tools\webgisdr\lib directory.

Issue fixed on 11.5

https://support.esri.com/en-us/bug/the-web-gis-disaster-recovery-webgisdr-tool-fails-to-ru-bug-000171297

topic Re: Cannot backup deployment after upgrade to 11.4 in ArcGIS Enterprise Portal Questions

Cannot backup deployment after upgrade to 11.4

Re: Cannot backup deployment after upgrade to 11.4

Re: Cannot backup deployment after upgrade to 11.4