topic Re: SAML Change in ArcGIS Enterprise Portal Questions

SAML Change

GregoryCarson — Wed, 29 Jan 2025 16:27:27 GMT

We have Portal, Version 11.3, set up with SAML at "company.com", but our company was purchased and now we need to change SAML to "company.io".

When we make the SAML change, will it be as simple as moving the items from the "old SAML account", to the new accounts we create?

Re: SAML Change

Scott_Tansley — Thu, 30 Jan 2025 05:15:46 GMT

Assuming you are using auto create users, then when joe.bloggs@company.io logs in they will create a new user and create a new license. The content they created under joe.bloggs@company.com will need to be transferred to the new account, and their old account de-activated and the license released. This is tedious as a manual task but third-party 'admin tools' and sample scripts are available that can automate/simplify this process.

Re: SAML Change

GregoryCarson — Thu, 30 Jan 2025 12:08:28 GMT

Glad to hear it will be this "easy". Since we have about 50 users, we will just create new accounts and transfer the items over. This will allow us to remove licenses from the old account as we create new accounts. Thank you.

Re: SAML Change

Scott_Tansley — Thu, 30 Jan 2025 20:40:19 GMT

Glad I could help. Remember to use the export site before making any changes. So you have a restore point. You’ll find it in portal admin.