topic Re: Unable to publish web layers on ArcGIS server 10.9.2 - Failed to publish web layer - in ArcGIS Enterprise Portal Questions

Unable to publish web layers on ArcGIS server 10.9.2 - Failed to publish web layer -

IreneEgbulefu1 — Sat, 07 Dec 2024 22:36:39 GMT

Hello, everyone. I am sincerely hoping I can get some help here. I recently upgraded our ARcGIS environment from 10.7 to 10.9.2, including the ArcGIS server and Portal for ArcGIS. Everything has been functioning very well for almost six months, and suddenly, we are no longer able to publish any web or feature layers to the servers. We are also not able to overwrite existing services.

Each time I keep getting this same generic error "Failed to publish web layer"

I have tried publishing from various ArcGIS Pro and even ArcMap, without success.

I came across some suggestions to check the SSL certificates and ensure they are not expired. I have done all that, yet I have had no success. I need some help here.

I also have another issue which I do not know if they are related and that is, the Logs on the ArcGIS server is not displaying, it keeps spinning and spinning.

Could this be a bug?

Re: Unable to publish web layers on ArcGIS server 10.9.2 - Failed to publish web layer -

Bilal_Alam_GIS — Mon, 09 Dec 2024 08:25:09 GMT

Hi Irene,

I have also encountered this issue. Upon investigation, I found it was related to storage. I removed unnecessary logs from the web adaptor machine, the Portal server, and the datastore machine. After doing so, I was able to publish the service. Please check the storage, including any shared folders, to see if this resolves the issue. Let us know if this solution works; if not, we can explore other options.
Thanks

Bilal

Re: Unable to publish web layers on ArcGIS server 10.9.2 - Failed to publish web layer -

IreneEgbulefu1 — Mon, 09 Dec 2024 16:15:55 GMT

Thanks, Bilal, I am going to check your suggestion out right away

Re: Unable to publish web layers on ArcGIS server 10.9.2 - Failed to publish web layer -

IreneEgbulefu1 — Mon, 09 Dec 2024 19:05:49 GMT

Thank you very much once again Bilal! That resolved the problem. I believe my Web adaptor was overloaded with temp files and also my ArcGIS server was showing the temp folder as 10GB .

I am just wondering why that should be an issue as I still have about 63GB free disk space on my ArcGIS server and the portal for ArcGIS was about 132GB free drive size.

Re: Unable to publish web layers on ArcGIS server 10.9.2 - Failed to publish web layer -

Bilal_Alam_GIS — Tue, 10 Dec 2024 06:35:19 GMT

Hi Irene,

Good to hear that this solution works. However, there might be various other issues at play. It is possible that your web adaptor or datastore has storage issues. If the datastore has insufficient storage, it can go into read-only mode, and some datastores may turn off, potentially causing this issue.

Thanks

Bilal

Re: Unable to publish web layers on ArcGIS server 10.9.2 - Failed to publish web layer -

IreneEgbulefu1 — Tue, 10 Dec 2024 18:28:00 GMT

Hi Bilala,

I am still wondering why the Logs on the ArcGIS server is not displaying. We can publish and overwrite services, but the ArcGIS logs is still not showing. It just spins and spins