topic Re: Portal for ArcGIS 11.3 : can't reach home page after installation in ArcGIS Enterprise Portal Questions

Portal for ArcGIS 11.3 : can't reach home page after installation

GISiste — Fri, 06 Dec 2024 13:35:22 GMT

Hello @ALL

I just installed Portal for ArcGIS 11.3 on a Sunr VM Linux server 8.10. The installation was completed successfully.
The problem is that I cannot access the URL https://machinsHostName:7443/arcgis/home to create a new portal. The Edge browser shows the message 'Your connection is not private,' even though I have installed the signed certificate and it appears in my browser. However, I can access the URL https://machinsHostName:7443/arcgis/portaladmin.

Before, I had installed ArcGIS Server 11.3 on another machine with the same specifications, and it works fine. I can access the server manager via https://machinsHostName:6443/arcgis/manager.

Does anyone have any idea about the solution?

Any help is appreciated.

Thank you

Re: Portal for ArcGIS 11.3 : can't reach home page after installation

Laura — Fri, 06 Dec 2024 14:09:56 GMT

Support has helped me troubleshoot upgrades in the past and may be able to help.

Re: Portal for ArcGIS 11.3 : can't reach home page after installation

GISiste — Fri, 06 Dec 2024 17:07:19 GMT

Hi @Laura,

Thanks for replying. How did you contact the support please ?

Re: Portal for ArcGIS 11.3 : can't reach home page after installation

Laura — Mon, 09 Dec 2024 16:07:53 GMT

1 (888) 377-4575

https://support.esri.com/en-us/contact

Your org should have an authorized caller and that is shown on MyEsri. You can probably still call and get support whether you are the authorized caller or not - they'll ask for your org. Support is broken up into different products and can usually get an answer for you.

Re: Portal for ArcGIS 11.3 : can't reach home page after installation

GISiste — Mon, 09 Dec 2024 09:12:13 GMT

Thank you @Laura ,

With my account, I can't access it. Maybe my client's account has access to it. I'm going to check it out with him. Do you have any idea what they did to fix this?

Thanks

Re: Portal for ArcGIS 11.3 : can't reach home page after installation

DavidColey — Mon, 09 Dec 2024 14:59:56 GMT

Are you sure the portal machine is configured to use the CA-signed certificate? That the root and intermediate certs are also in place?

Re: Portal for ArcGIS 11.3 : can't reach home page after installation

Laura — Wed, 11 Dec 2024 17:29:53 GMT

Same issue across all browsers? I would check on others. Is port 7443 open

Re: Portal for ArcGIS 11.3 : can't reach home page after installation

GISiste — Tue, 10 Dec 2024 16:12:57 GMT

Thank you @DavidColey for your response.

I just installed the portal and wanted to access it to create the New Portal.
To import the certificate, I wanted to follow the steps in the link:

Importer un certificat dans le portail—Portal for ArcGIS | Documentation d’ArcGIS Enterprise
However, the option Security > SSLCertificates > Import Server Certificate is not displayed. When I access portaladmin, I only see this window,

and when I authenticate, it reloads the same page.

If you have any other suggestions for installing the certificat, I'm inetrested.

Thank you

Re: Portal for ArcGIS 11.3 : can't reach home page after installation

DavidColey — Tue, 10 Dec 2024 18:30:33 GMT

Ok, so this is a new install and you are trying to create a new site based on this:

https://enterprise.arcgis.com/en/portal/latest/install/windows/installing-portal-for-arcgis.htm

and then trying to configure a new portal based on this:

https://enterprise.arcgis.com/en/portal/latest/install/windows/create-a-single-machine-portal.htm

If you can't create the new Portal, then I'd say there is something about either a DNS re-direct issue or maybe firewall, or maybe the required ports aren't open. I haven't had to install a new portal since 10.6, and then I used the Join Site method when we upgraded our windows machines from 2016 to 2022.

Based on what you are showing in your last, it looks like your portal site is in place. Can you get to the Content page?

https://dnsalias.ourorg.net:7443/arcgis/sharing/rest/

Re: Portal for ArcGIS 11.3 : can't reach home page after installation

GISiste — Wed, 11 Dec 2024 17:28:12 GMT

Thanks @DavidColey

Yes, this is a new installation. The install script ran successfully.

I checked the ports on the machine, and they are open. I also disabled the firewall.

However, the URL cannot be reached through Internet Explorer. I switched to Firefox, and the portal page displayed properly. ArcGIS Portal no longer supports Internet Explorer.

Thanks again, everyone, for your replies.