topic Re: Ran a patch now get 404 Error in ArcGIS Enterprise Portal Questions

Ran a patch now get 404 Error

CW-GIS — Fri, 08 Nov 2024 14:54:16 GMT

Last night I ran the patch for

- Portal for ArcGIS 11.3 Enterprise Sites Gallery Patch

After that, when trying to get to Portal, I just get this:

Type: Status Report

Message: The requested resource [/arcgis/home/] is not available

Description: http.404:The requested resource [/arcgis/home/] is not available

The URL is webgis.cushwake.com

Re: Ran a patch now get 404 Error

DavidColey — Fri, 08 Nov 2024 18:48:56 GMT

Does this site have anonymous access enabled?

Re: Ran a patch now get 404 Error

MichaelVolz — Fri, 08 Nov 2024 18:51:15 GMT

Has an ESRI patch ever broken the Portal for you before? It has for me which was quite unexpected.

Are you able to access ArcGIS Server Manager still or is that also unavailable?

Re: Ran a patch now get 404 Error

CW-GIS — Fri, 08 Nov 2024 19:04:44 GMT

No this is the first time.

Server Manager is available. Portal Admin is also available.

It appears that just the 'home' is not.

Re: Ran a patch now get 404 Error

CW-GIS — Tue, 12 Nov 2024 14:39:13 GMT

No, it's disabled

Re: Ran a patch now get 404 Error

dgiersz_cuyahoga — Tue, 12 Nov 2024 15:11:51 GMT

Does your Portal use 'arcgis' for the Webadaptor name?

If not, that URL will not work unless you bypass the Webadaptor, like https://portalserver:7443/arcgis/home

Re: Ran a patch now get 404 Error

TimoT — Thu, 08 Jan 2026 08:35:29 GMT

Hi @CW-GIS

Your Portal URL is publicly accessible, so I could test this. Looks like you might just be using the wrong URL.

You tried to access https://webgis.cushwake.com/arcgis/home, which I would expect to result in a 404 error as it does not exist.

Your Portal URL is configured as https://webgis.cushwake.com/portal/home

Re: Ran a patch now get 404 Error

CW-GIS — Mon, 18 Nov 2024 15:19:20 GMT

Yes, but why?
What would cause installing a patch switch the redirect from /portal/home to /arcgis/home?

Re: Ran a patch now get 404 Error

TimoT — Thu, 08 Jan 2026 08:35:51 GMT

I believe your URL has always been https://webgis.cushwake.com/portal/home, and the confusion may stem from the direct 7443 URL that would use /arcgis/home context: i.e. https://portal.domain.com:7443/arcgis/home

Re: Ran a patch now get 404 Error

jedwards — Tue, 06 Jan 2026 16:19:26 GMT

I have exactly the same issue.
Fresh ArcGIS Enterprise 11.3 install, installed Portal for ArcGIS 11.3 Enterprise Sites Gallery Patch, and now portal/home leads to error 404.