topic Re: Portal login hangs up on accountswitcher-callback.html in ArcGIS Enterprise Portal Questions

Portal login hangs up on accountswitcher-callback.html

FredSpataro — Wed, 19 Jun 2024 20:20:06 GMT

Hi All,

Got a portal issue that came up recently, not sure what we tweaked that caused the issue but ...

login to the portal using a built-in account
web page hangs up on the "vertical bars loading image" on the url: {host}/portal/home/accountswitcher-callback.html?{yada}
edit url to the main portal home and portal loads with the account logged in

So it seems like login is successful but something in the javascript running the accountswitcher-callback.html is failing to complete. No error in the dev tools console. Network requests all look good.

Any thoughts on what might be hanging it up?

Thanks

Re: Portal login hangs up on accountswitcher-callback.html

SushilPradhan2 — Thu, 08 Aug 2024 10:11:57 GMT

Hi,

Have you found solution to this issue? I am also experiencing same after upgrading to ArcGIS Enterprise 11.3.

Thanks,

-Sushil

Re: Portal login hangs up on accountswitcher-callback.html

FredSpataro — Thu, 08 Aug 2024 16:01:29 GMT

Hi @SushilPradhan2

So far not yet, still just clicking refresh when it happens... If you track it down, please post.

Thanks!

Re: Portal login hangs up on accountswitcher-callback.html

MortenMa93 — Thu, 05 Jun 2025 06:15:49 GMT

@SushilPradhan2 @FredSpataro Did you find a solution on this problem?

Re: Portal login hangs up on accountswitcher-callback.html

FredSpataro — Thu, 05 Jun 2025 15:06:31 GMT

Hi, sorry haven't found a solution. Let me know if you're able to dig on up.

Re: Portal login hangs up on accountswitcher-callback.html

BKommeth — Mon, 04 May 2026 16:47:48 GMT

Has anyone been able to find a solution to this?